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Service Technician

Posted on Apr 16, 2019 by Monster Talent Fusion

Rising Sun, MD 21911
Professional/Technical Services
Immediate Start
Annual Salary
Full-Time
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Founded in the early 2000s, we are a family owned and operated HVAC-R business. As Trane Comfort Specialists, we are committed to being the best in every aspect: installation to service, customer satisfaction, employee training and education, and more. Currently, we re searching for a Service Technician to join our team.
You will be responsible for diagnosing and repairing HVAC/R equipment failures and customer comfort issues, selecting the appropriate diagnostic and repair charges from the flat rate book per company policy, maintaining required levels of truck stock items, advising the Service Manager or Service Dispatcher if the assigned project begins to fall behind average repair times, and working on ideas to reduce cost for the service department with the Service Manager, the General Manager and the Service Dispatcher.
What you will do:
  • Report directly to the first call of the day
  • Properly diagnose and repair HVAC/R equipment
  • Explain services and policies prior to diagnosis and repair
  • Charge and collect for all work performed, per policy company policy and procedures
  • Complete paperwork daily, record all hours and materials used on each job before leaving that site, and turn in all completed paperwork and related forms with revenue to the Service Manager or the Service Dispatcher as directed
  • Complete quality work on or below budgeted labor hours, per flat rate book
  • Ensure customers are satisfied with services rendered before leaving the site
  • Assist the installation department or the fabrication department with installs or fabrication as directed by the Service Manager or the Service Dispatcher
  • Keep the entire work area neat, organized, and free of scrap, debris, footprints and fingerprints
  • Contact the office after each service call to be dispatched to the next call
  • Provide customers with information on the company s maintenance contracts
  • Provide customers with information on new equipment when repairs are above $275 or the equipment is over 10 years of age, recommend new equipment as a viable option to expensive repairs, and forward information to Service Manager for communication to sales
  • Other duties as assigned
Who you are:
  • 5+ years of experience in residential HVAC and/or commercial refrigeration
  • Able to travel within a 2 hour radius of the office location in Rising Sun, MD
  • Willing to work overtime and participate in a rotating on-call schedule
We re actively interviewing candidates. If you re a fit for this Service Technician role, please apply today!

Associated topics: business, coordinator, general manager, housing property, manager ii, manager iv, representative, senior care, supervisor, supervisory

Reference: 694287776

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