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Posted on Apr 12, 2019 by Arizona State University

Tempe, AZ 85287
3 Apr 2019
Annual Salary
LMS Systems Administrator Arizona State University HR Programs Campus: Tempe 50710BR JobDescription: Responsible for the administration, management and support of the LMS platform (Cornerstone OnDemand) to ensure ongoing consistent, efficient and effective operations for datas input, learning records, historical training data and eLearning deployment. Salary Range: $54,000 - $55,000 per year, DOE Close Date: 22-April-2019 Essential Duties: •Manages Cornerstone On Demand LMS administration and coordinates improved processes among all business units, functional training professionals, associated activities, and vendors. •Analyzes and identifies policies, systems or procedures for improvement; recommends appropriate changes to management; works in conjunction with university technology resources to identify, evaluate and resolve issues. •Oversees interface maintenance, sets and maintains security roles/access; maintains data integrity rules and processes for the LMS including, but not limited to: course descriptions, course or class changes, and instructors. •Manages LMS functions including, but not limited to: course content, course approvals and evaluation processes to ensure completion of processes within established timeframes. •Creates/schedules courses and classes; manages testing of modules prior to activation; maintains all LMS instructor course materials, processes course updates and monitors user access for usage and ad hoc reporting requests. •Provides consultation on and maintenance of virtual learning, instructor-led training activities and blended learning programs. •Identifies, researches, and resolves user questions/issues; investigates and resolves any data or system inconsistencies or discrepancies; coordinates diagnostic testing to correct performance problems. •Evaluates business requirements related to using and configuring LMS application; analyzes, identifies, and communicates LMS system and business requirements to vendor. •Provides training and technical support to users, supervisors, instructors and others interacting with the LMS to ensure understanding/awareness of system capabilities. •Creates, generates and distributes a variety of standard and custom/ad-hoc reports to provide information regarding LMS performance against objectives/goals. •Develops tracking mechanisms and schema to identify employee training requirements and qualification status; creates and updates training requirements in the LMS. •Remains abreast of LMS directions, initiatives and trends within scope of expertise to provide ideas, guidance and recommendations. Minimum Qualifications: Bachelor's degree in Computer Technology, Information Technology or related field AND three (3) years' experience in database management, systems configuration, e-learning, course authoring software including at least 1 year experience with Cornerstone on Demand learning management system; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications: •Experience with multimedia and e-learning tools such as Captivate, Articulate Pro, Storyline and/or PowerPoint; with expertise in e-learning authoring tool functionality. •Experience designing and delivering quality professional development curriculum for staff through in-person workshops or eLearning. •Knowledge of Cornerstone On Demand LMS technology sufficient to answer customer questions about use, to recommend configuration to meet specific needs, to train users and other lower level administrators, and to solve a wide variety of troubleshooting problems. •Knowledge of online learning and web-based applications. •Knowledge of the principles, methods and practices of staff training. •Knowledge of process improvement methods and approaches. •Knowledge of technology administration concepts, principles, methods and best practices including security/permission standards. •Knowledge and understanding of the practices, methods and techniques of database administration, security/permission standards. •Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence. •Skill in identifying and resolving problems with software products. •Skill in establishing and maintaining effective working relationships. •Skill in administration of diverse systems in a complex, heterogeneous distributed environment. •Skill in fostering cooperative work-teams by developing mutually beneficial relationships. •Ability to work effectively in a team environment. •Ability to manage multiple tasks simultaneously and exhibit leadership skills to achieve results. •Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment. •Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs. •Ability to analyze and improve processes. •Ability to assume responsibility and exercise good judgment in making decisions within scope of authority, including maintaining confidentiality of sensitive information. •Ability to work effectively and accurately in an environment subject to requirements to complete multiple tasks and projects within established timeframes. Working Environment: •Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. •Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. •Clearly communicate to perform essential functions. Department Statement: The Leadership and Workforce Development Group, within the ASU Office of Human Resources, coordinates, develops and delivers programs for ASU employees that recognize service and/or effort and that enhance professional and leadership development, job performance and engagement. ASU is a tobacco-free university. For details visit AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report Arizona State University is committed to providing safety and security resources and information for our students, faculty, staff, and visitors. In accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), ASU publishes an Annual Security and Fire Safety Report, which includes safety and security policies and procedures, crime and fire prevention information, crime and fire statistics, and numerous resources for current and prospective students and employees. To access the ASU Annual Security and Fire Safety Report online, visit A hard copy of this report may be obtained, free of charge, by contacting the ASU Police Department at or by visiting the ASU Police Department at 325 E. Apache Blvd., Tempe, Arizona, during business hours (M-F, 8 a.m. to 5 p.m.). ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Instructions to Apply: Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position. To apply please go to click "External Applicant" under Jobs at ASU, enter Req Id# 50710BR or go directly to: Category: Education , Keywords: Instructor

Reference: 692520389