Stakeholder and Community Relations Manager
Posted on Apr 12, 2019 by Central Arizona Project
Manage CAP's relationships and interactions with the Municipal, Tribal, Agricultural and business community sectors through rigorous outreach initiatives, communications, and relationship building, develop a thorough understanding of stakeholder interests and how they intersect with CAP policy issues; represent CAP in meetings with other agencies, supervise Stakeholder Affairs staff.
CAP EMPLOYEE SUCCESS FACTORS: All employees are personally responsible for workplace safety, reliable attendance, and engaging in collaborative team efforts. Employees are expected to foster an environment of mutual respect, integrity and inclusiveness. Position Responsibilities ESSENTIAL FUNCTIONS & RESPONSIBILITIES: (Essential Functions are not intended to be an all-inclusive list of responsibilities, duties and tasks. They are basic job duties that an employee holding the position must be able to perform with or without reasonable accommodation.) Serves as stakeholder and community relations advisor to the Public Affairs Director. Develops and implements strategies, outreach plans and initiatives to advance interactions and communication with CAP stakeholders and the business community.Develops and maintains current contacts and constructive relationships among business groups and CAP stakeholders through gaining complex understanding of operations, interests and priorities, key staff, elected leadership and governance models. Incorporates relationships contacts, understanding and expertise into the CAP organization by facilitating appropriate engagement and information sharing with CAP staff and management; develops and recommends strategies and approaches for use with stakeholders and the business community. Formally presents before stakeholder and business community entities representing CAP. Leads and facilitates initiatives and interactions with stakeholders and business groups. Develops options and positions that meet CAP objectives and balance the interests of stakeholders; directs and participates in drafting a variety of written materials including fact sheets, speaking points, positions papers, correspondence, research reports, Board reports, presentations, media messaging and outreach plans. Manages division budget; and proposes use of consultants, identifies appropriate expertise, and manages as contracted.Plans, organizes and assigns all activities of the division. Manages, supervises and provides work direction to subordinate staff. Knowledge, Skills, & Abilities 1A. REQUIRED MINIMUM QUALIFICATIONS
Education, Knowledge, Training, Skills & Experience: Bachelor's degree in business, political science, public administration or related field required. Eight (8) years of increasing responsible relevant experience with at least three (3) years in a supervisory role.Knowledge and skills in tribal, municipal, agricultural, federal, state, and local government legislative and administrative processes.Knowledge and skills in political environments.Knowledge and skills in current business/organizational management theories and practices.Knowledge and skills in budgeting practices and procedures.Knowledge and skills in contracting practices and regulations.Experience in management/supervisory concepts and techniques.Experience in governmental and community relations.
Required Certifications or Licenses: A valid driver's license and a good driving record.
1B. PREFERRED QUALIFICATIONS
Education, Knowledge, Training, Skills, and Experience: Master's degree.
2. CRITICAL THINKING AND DECISION MAKING
Independence: Understands concerns and operations regarding water management in Arizona and the desert southwest particularly as related to tribal, municipal & industrial, and agricultural stakeholders. Recognizes and recommends effective strategies, policies, and business practices which will achieve Board strategic plans. Maintains close contact and effectively coordinates with tribal, municipal and agricultural agencies, their staff, other governmental agencies, community and business groups, CAP water users and stakeholders. Influential both internally and externally regarding CAP strategies and business goals. Independently represents CAP before various local agencies and regulatory bodies, commissions, and other groups; executes current policy and makes decisions on behalf of CAP. Recommends changes in policy and strategic direction to Public Affairs Director.
Impact: Decisions may impact CAP relationships with other organizations and the general public.
3. INTERPERSONAL COMMUNICATIONS AND CONTACTS
Type: Internal contacts are diverse and typically with all levels of CAP management. External contacts may include federal, state, and local elected officials and their staff; representatives of municipalities, tribes and agricultural interests; business and community groups; utility companies and all CAP stakeholders. Contacts are at the elected, manager or governmental liaison level. These contacts are divided between formal or informal situations.
Purpose: The purpose of most contacts is typically to discuss relevant issues, coordinate activities, influence the position of other participants, evaluate alternatives and/or develop a consensus about how to proceed relative to a specific issue, or to convey CAP's position. The purpose of internal contacts is to inform senior management and the Board of Directors about stakeholder perspectives, relevant activities and the information gained from external contacts, recommend specific courses of action or changes in policy or strategic direction, and seek advice and direction.
4. SUPERVISORY RESPONSIBILITY
Supervises Stakeholder Relations employees in the Public Affairs Department; may provide direction to administrative staff and external consultants when needed.
Supplemental Information WORKING CONDITIONS
The physical demands and work environment described here are representative of those that persons in this position will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Essential to this position is corrected or non-corrected vision. Example: must be able to see, read and interpret handwritten and printed documents, correspondence, manuals, office papers, computer screen, etc., including seeing various colors. Must be able to see to operate work equipment.
Also essential to this position is corrected or non-corrected hearing which is necessary for the ability to hear and comprehend voice communications as well as the ability to speak to communicate to individuals on the job. Must be able to hear to utilize work equipment.
Physical Demands: The essential job requirements involve sitting for long periods of time including occasional lifting, carrying, pushing and pulling (in any combination thereof) of objects up to 35 pounds and the use of repetitive hand and wrist movements to enter alpha and numeric data into a computer, including the ability to grasp and manipulate work objects.
A valid Arizona driver's license is an essential job requirement. Persons in this position must have the ability to see and to hear in order to drive a CAP vehicle on improved and unimproved roads. In addition, they must assure that road safety laws and road safety precautions are followed.
Work Environment: The majority of work time is spent working inside in either a single-level or upper-level structured office building, which is heated, air-conditioned and smoke-free. Persons in this position may conduct business out of the office, which may require driving a CAP vehicle on improved and unimproved roadways. Outside working conditions are dependent on the weather, which involves extreme heat in the summer (temperatures over 100 degrees) and cold in the winter (temperatures below freezing). Some work visitations may be required at the pumping plants and along the CAP canal. The pumping plants and office structures are heated and cooled. Noise levels are generally minimal, however, they can be excessive for brief periods of time. The person in this position moves about using various conveyances such as an elevator, stairway, and/or walk ramp. Persons in this position may have exposure to flora, fauna and the natural habitat of the desert environment.
Category: Social Services , Keywords: Community Relations Manager