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Customer Success Analyst (Vacancy #90173P)

Posted on Apr 11, 2019 by Iowa State University- Information Technology Services

Ames, IA 50011
Call Center & Customer Service
10 Apr 2019
Annual Salary
Full-Time
Customer Success Analyst (Vacancy #90173P)

The Solution Center, located within Information Technology Services (ITS), at Iowa State University is seeking a Customer Success Analyst to provide leadership, and develop a customer success infrastructure. ITS provides core computing, network services, enterprise systems, and information security resources to students, faculty, and staff. ITS also collaborates with technology experts campus wide to provide specialized IT resources to academic and business units. The ITS Solution Center is a team oriented department that provides direct support to faculty, staff, students, and visitors for information technology services and acts as a single point of contact for problem resolution for Iowa State University. The Solution Center's mission is to help the people of Iowa State University with supported computer software, networking, and service issues. The Solution Center is dedicated to providing friendly, accurate, and professional service to the ISU community. This position will assist in training, developing, and managing Solution Center staff, create quality assurance processes, write technical documentation, and perform special projects. The team will respond to escalations, facilitate tier-level support, and ensure quality customer interactions with regard to software testing, technical troubleshooting, hardware and software maintenance. The Customer Success Analyst will also collaborate with IT partners to develop enterprise level relationships. The position requires heavy interaction with ISU faculty, staff, and students to respond to incidents and develop consistent support methodologies and standards. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, , email . Category: Customer Service , Keywords: Customer Service Analyst

Reference: 692127406

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