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IT Architecture Leader - Technology

Posted on Apr 11, 2019 by Delaware North

Buffalo, NY 14202
Information Technology
Immediate Start
Annual Salary
The Opportunity This is a new technical architecture position reporting directly to the Chief Technology Officer that is accountable for the design of scalable, reliable, and effective technology services including cloud infrastructure, servers, in-room technologies, IoT, and applications. The role is part of the Global IT Leadership team and supports the development of a global infrastructure and applications vision, goals and objectives that meet or exceed business expectations . The role will plan and design enterprise wide solutions, leverage emerging technologies and practices. The role will work proactively with industry leaders and vendor partners to design and develop new long term solutions that will benefit Delaware North, and identify pilot opportunities to test innovation use cases and solution design with operations leaders.
As a member of the IT senior leadership team, this individual contributes to the development and execution of the enterprise wide IT strategy, and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success. This architect develops and manages strategic business relationships with technology partners, internal stakeholders, and business clients to accomplish the goals and objective of the position. The ideal candidate will possess solid technical infrastructure experience, strong hospitality business operations knowledge, a proven capability to identify and design strategic solutions and proven results working with partners to deliver them. In addition, this role will play a significant leadership position in the overall digital transformation of the enterprise.
Responsibilities Develop and help lead global, strategic technology initiatives to build the key elements of the enterprise technology including but not limited to global applications and cloud systems delivery solutions. Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning. Maintains currency on new technologies and platforms and leads emerging technologies that should be assimilated, integrated and introduced to ensure IT capabilities respond to the needs of the enterprise's business strategy. Develops cross subsidiary solution gap analysis against current and future technologies to prioritize innovation and solution efforts in the future 18 month to 3 year timeframe.
Work with business peers to develop and present business capability models and roadmaps to facilitate discussion and decision making with stakeholders across the enterprise. Guide and advise stakeholders about disruptive technologies and trends. Prepare and manage project, capital and expense budgets. Identify cost saving opportunities and apply effective cost management measures. Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals.
Stays current on emerging risk and compliance knowledge to continually direct new and enhanced solutions towards better protection of DN assets. Works with Sr IT Leadership and Subsidiary and Corporate Operations leader(s) to pilot and handoff rollouts of technology standards and/or new solutions. § Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities.
Develop and manage relationships with key vendors for infrastructure development and engineering. Demonstrate digital opportunities and partner with internal innovation teams. Participate in digital strategy decisions and provide digital business model consulting within IT Teams. Partner with business and technology subject matter experts to elicit and translate business requirements into technological solutions. Partner with Information Security to ensure infrastructure and operations align with security strategy and policies. Lead in external technology groups (trade associations, vertical groups, business and technology groups) to proactively identify and/or design new technologies to better support DN strategy. Works closely with solutions architects to provide design options that are flexible, scalable and capable of synchronizing with continuously changing requirements.

  • Bachelor's degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
  • Demonstrated ability to apply a customer experience (CX) lens to technology
  • Demonstrated experience partnering with internal and external clients and solutions vendors to deliver large scale new technology solutions
  • Demonstrated experience in infrastructure operations management
  • Demonstrated experience in working with globally distributed resources preferably with shared services model.
  • Leadership and interpersonal skills, such as leadership, facilitation, collaboration and negotiation.
  • Demonstrated ability to lead in a highly matrixed environment, and align to common vision, objectives, and outcomes.
  • Strong communication skills (spoken and written).
  • Ability to clarify complicated technical concerns to non-technical individuals.
  • A minimum of 15 years of related experience in the implementation, management and maintenance of information technology infrastructure and IT systems including revenue generating systems, cloud architectures, business systems, server technologies, and communication technologies, telephone, voice, video and data communication systems.
  • Demonstrate the business value of innovative solutions as a foundation to strategy formulation, growth, and positive stakeholder experience.
  • Formulate, translate, advocate, support and execute business strategy to achieve the organization's targeted business outcomes.
  • Strong working knowledge of IT governance and operations.
  • In-depth expertise in software, hardware and systems engineering.
  • Organizational, project and program management planning skills
  • Expertise in financial modeling.
  • T ravel: 10% - 30%
Who We Are Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

This position will be based out of Delaware North's new global headquarters building in Buffalo, NY- an iconic 12-story glass walled structure on the corner of Delaware and Chippewa. The headquarters integrates the latest advances in environmental, energy conservation and office design. In addition to our offices, the building - which opened in 2015, was renamed The Delaware North Building in 2016 - is home to The Westin Buffalo hotel and Patina 250 restaurant, both of which we own and operate. The Delaware North Building is by all accounts a microcosm of our operations around the world, with a focus on exceptional customer experience, innovation and hospitality. What's more, the award-winning facility is a strong representation of our culture, which is rooted in family values and focused on collaboration through communication and high-performing teams.

Reference: 691745964