Operations Manager (Payroll/Compliance)
Posted on Apr 9, 2019 by Public Consulting Group
We re seeking an experienced operational manager to oversee our payroll compliance department. The Payroll Compliance Manager will be responsible for various compliance functions across several state programs. A successful candidate will acquire in-depth knowledge of the payroll application and be able to trouble shoot compliance related issues. Candidate must be able to work under deadline pressure, thrive on change and challenge and be process improvement minded. This individual will be expected to become the subject matter expert in Compliance functions and answer questions for the associates. He/She will be responsible for implementing and enforcing policies that ensure compliance functions are performed appropriately, track staff performance, discipline staff if necessary, and report to the Sr Payroll Manager. This candidate will assist the Sr Payroll Manager and Director of Financial Operations Center to develop and enhance PPL's technical and operational capacity to deliver financial services processing in multiple states.
RESPONSIBILITIES: Manage Daily Payroll Compliance Department Manage Process for Verification of Employment, Garnishments, New Hire Reporting, Workers Comp, Union Dues, Budget Utilization Reporting, Office of Inspector General, Office of Attorney General, Unclaimed Property Creating, updating, analyzing reports and identifying areas of improvement Updating and monitoring Productivity and Quality Metric reports Ensure staff are effectively performing all responsibilities as outlined in job description Ensure staff understanding of daily priorities, level of effort, and deadlines Manage staff against performance goals and follow up on areas of deficiency Conduct quality audits to ensure departmental procedures are being met Encourage a positive work environment and culture for all employees Troubleshoot issues on a daily basis and follow the established escalation process when necessary Supervise Line Staff Supervise staff to ensure resources are adequately coordinated to meet contractual obligations Evaluate internal controls and identify staff training needs on an ongoing basis Establish and implement project policies and procedures Coordinate staff schedules, training and onboarding Interview, and hire team members, conducts performance appraisals, takes disciplinary action, motivates and trains Serve as Key Payroll Operations Leadership Liaison Contributing member of the Payroll Operations leadership team Identify management information system issues and work with IT staff to execute a solution Represent Payroll Operations in virtual or in-person meetings QUALIFICATIONS: Education: Relevant Bachelor s Degree or equivalent experience, Master s Degree a plus Experience: 5 - 8 years prior managerial experience, with up to 22 direct reports, multiple function management a plus Skills: Experienced Leader Detailed and process improvement oriented Excellent project management and supervisory skills Analytical and Strategic Thinker ROI experience Cost savings analysis Excellent PC spreadsheet and database skills Excellent communication skills, both written and verbal Experience in developing high performing teams Advanced ability to delegate responsibilities and provide leadership and training to key personnel Possession of key management competencies, including conflict management, business negotiation, organization and decision-making Knowledge of Six Sigma, Lean methodology a plus Knowledge of Scrum a plus