Client Mentor (Full time)
Posted on Apr 9, 2019 by Public Consulting Group
Overall Responsibilities: PCG s Human Services practice area has an opportunity for a Client Mentor for the Wrap Around Services Program, a pilot program targeting CalWORKs participants who have not been successfully engaged in program activities. Wrap Around Services combines intensive case management provided by social workers, client mentoring provided by seniors age 55 and above, and coordination of community supports and services. Evidence suggests that seniors can serve a valuable role in supporting young people as they navigate the complexities of family and job responsibilities. These mentors provide the participants a trusted advisor with a range of life experiences. Specific Responsibilities: Provide mentorship to Wrap Around Services program participants. At any given time, the Client Mentor will be responsible for mentoring approximately five families. Topics to be addressed with clients will include, but not be limited to, life skills, money management, housing, and work-appropriate practices. Provide ongoing encouragement and support to program participants and their families. Promote the overall well-being of program participants and their families. Accompany participants to meetings, appointments, and/or interviews if needed to ensure client participation. Collaborate with teams also including Social Workers, and Employment Training Advisors (ETAs) to promote successful development and completion of client action plans. Work with Social Workers to establish boundaries regarding issues that fall under the Client Mentor s purview.
Required Skills: Direct experience coaching/mentoring adults and young adults Compassionate, motivational and people-oriented Good organizational and coaching skills Familiarity with the challenges faced by low income families in their community. Ability to provide constructive, positive advice and guidance on setting and meeting goals. Ability to establish boundaries with the mentee Ability to work in a fast-paced environment Basic computer skills ( Microsoft word, excel, Outlook, etc.) Valid driver's license and stable form of transportation Required Education and Experience: A High School Diploma/GED; Associate's or Bachelor's degree preferred. Previous experience with multicultural staff and clients is a plus #LI-SG1
Associated topics: addiction, customer service, donor, guest, parking, sale, social, violence, welfare, youth