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Payroll Associate 3

Posted on Apr 9, 2019 by Public Consulting Group

Medford, MA 02153
Immediate Start
Annual Salary
PPL Overview: At Public Partnerships, LLC (PPL), a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long term services and supports. Established in 1999, PPL partners with state and local agencies in 24 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at ). Issue Management: Issue Management s primary function is to resolve issues related to paychecks or non-receipt of payments. They manage escalated inquiries as required, i.e. expediting payment requests, processing payroll corrections to payroll records, Customer Service inquiries, authorization adjustments and payment recoupments. They also assist the billing department when needed to research any denied claims received. General Summary: Expected to perform research of payment / non-payment issues and document resolution. Responsible for reviewing backup documentation of employee timesheet and accounts payable invoices in order to rectify payment issues within external and internal SLAs. Handle change to authorizations / reversal requests as needed. Responsible for creating and maintaining transaction documentation for audit and internal control purposes
Duties & Responsibilities: Process escalated payment requests Create support tickets utilizing our internal Portal Triage Issue Management support tickets Perform support ticket research Research and initiate copay refunds Document and communicate to internal stakeholders the receipt of provider refunds Process void and reissues for closed electronic funds transfers (EFTS) Research paid timesheet modification requests and create forms for adjustment processing Maintains payroll operations by following policies and procedures; reporting to supervisor needed changes Ability to gain strong working knowledge of our internal payroll environment Contributes to team effort to resolve escalated payment matters Required Skills: Process improvement oriented Must demonstrate strong analytical and logical reasoning skills for problem solving Excellent accuracy, attention to detail and multi-tasking capability Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines Intermediate expertise in MS Excel Excellent communication skills needed; both verbal and written Payroll ledger entry and adjustment experience Proven problem resolution and/or research experience Ability to create or collaborate on P&P creation Excellent accuracy and attention to detail
Education: Associate Degree and/or 2-4 years of relevant experience; preferably in Accounting/Finance Experience: 1+ years operations experience; Knowledge of payroll processing is a plus; Knowledge of Microsoft Office toolset (specifically Word, Excel) #LI-KG1

Reference: 690531452