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Operations Supervisor

Posted on Apr 9, 2019 by Public Consulting Group

Medford, MA 02153
Senior Appointments
Immediate Start
Annual Salary
At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long-term services and supports. Established in 1999, we partner with state and local agencies in 23 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at ) GENERAL SUMMARY: The Payroll Production team lead will be responsible for various payroll functions across several state programs. They may work with the supervisor to delegate tasks of the associate(s). A successful candidate will acquire in-depth knowledge of the payroll application and be able to trouble shoot issues to produce an accurate timely payroll meeting the client's requirements. Candidate must be able to work under deadline pressure, thrive on change and challenge and be process improvement minded. This individual will be expected to step in when the supervisor is absent in regards to being the point of contact. He/She will be expected to become the subject matter expert in payroll production and answer questions for the associates. Apply demonstrated project management skills to ensure project deliverables and expectations are met on a daily basis. Assist Director, Financial Operations Center to develop and enhance PPL's technical and operational capacity to deliver financial services processing in multiple states.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as appropriate and necessary). The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully. Include appropriate references to quantitative abilities, computer skills, writing skills, research skills and general attributes. Manage Daily Operations Support Ensure timely and accurate fulfillment of contractual obligations and internal SLAs Performance Objectives Creating reports and identifying areas of improvement Create and manage staff against internal project work plan Ensure staff understanding of day to day project priorities, level of effort, and deadlines Monitor staff performance and follow up on areas of deficiency Ensure staff are effectively performing all responsibilities as outlined in job description Supervise Line Staff Supervise Team Leaders to ensure resources are adequately coordinated to meet contractual obligations Troubleshoot issues on a daily basis including validation and auditing Evaluate internal controls and identify staff training needs on an ongoing basis Establish and implement project policies and procedures Serve as Key Operations Center Liaison Contributing member of the FOC senior leadership team Identify management information system issues and work with IT staff to execute a solution Establish and maintain excellent communication with call center operations staff in Phoenix
EDUCATION and/or PREVIOUS EXPERIENCE REQUIRED (include any required certificates, licenses and registrations): Education: Relevant Bachelor's Degree or equivalent experience, Master's Degree a plus Experience: 3+ years progressive experience with operations center projects, 5 + years prior supervisory experience, with multiple reports Skills: Experienced Leader Detailed and process improvement oriented Excellent project management and supervisory skills Analytical and Strategic Thinker ROI experience Cost savings analysis Excellent PC spreadsheet and database skills Excellent communication skills, experience in mailroom or procurement role is a plus #LI-TW1

Reference: 690531393