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Operations Specialist

Posted on Apr 9, 2019 by Public Consulting Group

Zionsville, IN 46077
Information Technology
Immediate Start
Annual Salary
Full-Time
Company Overview: Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1700 professionals in 45+ offices in the United States, Canada and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
Overall Responsibilities: Public Consulting Group is seeking a Fiscal Operations Specialist for the Indiana Vocational Rehabilitation Claim Payment System (CPS) based out of our Indiana office to serve as a key player in achieving business objectives within our Human Services practice area. The Fiscal Operations Specialist is expected to provide the project team with a variety of tasks including fiscal operation support and tier 2 customer support for vocational rehabilitation vendors utilizing the VR CPS. The individual will regularly support end-users from the vendor community as well as the state agency to achieve claiming and timely payment adjudication. Additionally, the individual will be asked to support various fiscal tasks and reporting for quality assurance checks. The individual will respond to all stakeholder inquiries in a professional, friendly and timely manner; and be expected to be public-service oriented. They will have excellent communication, organization and leadership skills and apply independent judgment to escalate calls. Specific Responsibilities: Specifically, the CPS - Fiscal Operations Specialist will: Learn the CPS and become a Subject Matter- Expert of the system Review and respond to calls and messages that are assigned for follow-up and/or escalation Participate and lead trainings to end users Be responsible for maintaining adequate records/documentation for audit and internal control purposes Responsible for learning Payment Rules of the system to ensure ability to respond to customer inquiries Regularly completing and analyzing reports Communicate with vendors or system users that do not have an active EFT or Wavier Direct Deposit Form; Troubleshoot issues with EFT bounce-back Support client/state invoicing through weekly invoice for approved claims from CPS and send to state- ensure funds are being moved weekly. Accounts Receivable management Managing 1099 processing Initiate and coordinate outbound calls to respond to inquiries, and to follow-up with previous contacts Communicate with Program Management on regular basis, ensuring program goals and tasks are met Provide suggestions for continuing improvement of program performance Participate in internal and external meetings related to program performance Assist with special projects as assigned
Required Skills: SQL Strong organizational skills Excellent attention to detail Excellent writing skills, including ability to compose reports, business correspondence, and procedure manuals Proven ability to effectively present information and respond to questions from leadership, clients and customers Ability to manage time effectively in a fast-paced environment Knowledge of MS Windows, Excel and Word Thorough and unrelenting attention to detail Fluent communication and interpersonal skills with customers, business teams, and technical colleagues Experience with vocational rehabilitation services preferred Proven analytical and problem-solving abilities Very strong customer service orientation Required Experience: Experience in health and/or human services provider payment operations, including potentially commercial insurance and Medicaid billing experience. Experience in help desk or call center environment, including application support, performance management and reporting Experience in health & human services Experience working in a team-oriented, collaborative environment Bachelor s degree is required, or High School diploma with at least 7 years relevant experience Preferred experience : Processing invoices and claims for services/goods provided by vendors Experience in capturing fund recover Experience with the Wells Fargo Payment Manager Creating invoices for fund requests Knowledge of the SDLC process, including but not limited to software application testing Experience using Salesforce #LI-MB1

Associated topics: assistant, desk, edi, excel, information technology help desk, msword, support, system support, technical support specialist, troubleshoot

Reference: 690531383