Head of Digital Services

Head of Digital Services
Permanent
Warwickshire

The ideal candidate will hold be eligible for NPPV3

JOB PURPOSE:
The Head of Digital Services will lead on the design, development and delivery of the digital services, ensuring delivery of the ambitious plans to ensure the organisatation is at the forefront of digital and offers a first-class service.

Responsible for leading a team of digital experts and working collaboratively with colleagues across the organisation to deliver innovative digital services that improve the effectiveness of services.

Main Responsibilities:

Provide leadership and strategic direction to the Digital Services portfolio, ensuring and sustaining efficient and effective service delivery aligned to the company operational and customer needs.

Act as the organisation's senior specialist in Digital Services, representing the company at a high level, both internally (eg, executive board) and externally (eg National Technology Council), including the development of appropriate and constructive partnerships with relevant organisations that enhance the service delivery

Identify, influence and translate emerging digital trends and technologies, and ensure the company is able to respond effectively to any opportunities and minimise potential associated risks.

Head of profession in respect of all Digital Services' functions (architecture, service management and developer resources), providing expert advice, guidance, interpretation and support to executive, managers and senior stakeholder in support of corporate decision making.

Lead and take accountability to plan, develop and implement Digital Services strategy in order to deliver our corporate strategy; responsible for the delivery of services which enable this strategy.

Ensure that digital initiatives are fully integrated with the strategic planning process and strategy is translated into projects and work plans which are delivered effectively, including leadership commitment, resource allocation and benefits realisation.

To deliver service excellence through management of performance (People, Process/Service and Technology), financial management, contract management and compliance with all relevant legislation.

Deliver a fit-for-purpose performance management system which is monitored and is managed in a way that enables the timely reporting of performance information to the organisation, provides business insight and intelligence, facilitates the holding to account of external providers as well as in house resources, and supports operational and strategic decision making.

To lead, motivate and inspire the Digital Services team by providing direction and continual professional development, and ensure that the Digital Services team has the most effective and efficient target operating model which includes the right behaviours, capabilities, competencies and capacity.

Effectively manage key strategic commercial relationships with external providers and stakeholders to ensure that services are delivered according to the companies requirements, and that performance standards are met.

Ensure effective proactive financial management of all aspect of the Digital Services budget, including revenue, capital projects, efficiency plans, and ensure effective links and read across to other companies budgets regarding investment and options appraisal.

Ensure effective risk management, incident response and business continuity is in place across systems, resources and suppliers to mitigate service failure and deliver high trust in the availability and quality of digital services.

Ensure that liaison takes place and relationships are maintained with other directorates, senior leads and stakeholders so as to understand their needs for digital services and to ensure they are fully informed of the department's objectives, purposes and achievements.

Experience:

Experience of leading all Digital Services arrangements in a large complex multi-faceted organisation (architectural practice, service management, development/digital centre of excellence)

Experience of leading Digital services within a commercial environment and delivering through an intelligent client model desirable.

Experience in building high-performing diverse and inclusive teams, establishing and owning key performance indicators whilst raising performance levels and developing critical capabilties.

Experience of successful enabling of organisational change through development and delivery of Digital Services strategy and successful management of large-scale digital programmes and projects.

Experience of successful commercial engagement with suppliers and consultants. Engaging with a managed service provider - desirable

Experience of managing an organisation's Digital Services revenue and capital budgets and of whole life costing.

Experience of development and delivery of successful Digital services organisation change to improve user service experience.

A track record of developing strong working relationships with a wide number of stakeholders - internal and external, eg reporting bodies, senior executives, professional advisers, Trade Unions, users, etc.

We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.