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IT Helpdesk (Graduate) Lancashire 23,000

SmartSourcing Ltd

Posted on May 25, 2023 by SmartSourcing Ltd

Preston, Lancashire, United Kingdom
Immediate Start
£23k - £25k Annual
IT Graduate Helpdesk Analyst - Preston

Salary: 23,000 - 25,000 (onsite Monday - Friday)

About you?

Are you a recent IT Graduate looking for a long-term career in an IT Helpdesk role?

Do you have proven IT helpdesk experience

Are you a car driver

Do you have excellent IT troubleshooting skills

Do you have excellent communication skills and have the ability to work under pressure

If the answers are YES, then please read on:

Job Specifics

You will be supporting the infrastructure of our client's 300+ sites, you will provide a first-class service to the users by handling incidents escalated from the first line team.

You will help to problem solve incidents, provide prompt updates and a speedy resolution. Where required you will manage incidents that have been escalated internally or externally, and liaise with all relevant parties.

Below are typical examples of how your days could look:

Providing remote support for the point of sale systems in use across the retail estate (full training will be provided)

Using information gathering skills to ensure that incidents are identified and handled correctly.

Using problem solving skills to attempt to resolve incidents where possible.

Escalating incidents to specialist teams that cannot be resolved within Retail IT Support team.

Communicating with customers and internal teams using Email, Microsoft Teams, Telephone and Face to face.

Accurately recording incidents and actions in the ITSM ticket logging system for collaboration across teams and incident analysis.

Managing the life cycle of incidents, including liaising with internal and 3rd party teams and providing prompt updates to users.

Taking ownership of incidents to ensure they are resolved within service level agreements when they cannot be resolved on first contact.

What you will get:

Competitive Salary

38 hour working week (early finish on a Friday)

22 Days holiday (increasing upon length of service)

Subsidised canteen

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Reference: 2563230027


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IT Helpdesk (Graduate) Lancashire 23,000 in Preston, Lancashire, United Kingdom, Full-Time

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