1st Line Engineer - 6 months - £100 a day - Ipswich

Role: 1st Line Support Engineer
Location: Ipswich
Rate: Up to £100.00 Inside IR35
Contract Duration: 6 months + potential extension

An enthusiastic and energetic 1st Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st Line Support Engineer confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.

Responsibilities:

• 1st line support for diagnosing problems and issues.
• Liaising with networks to troubleshoot and diagnose first line faults.
• Logging phone calls and triaging queries.
• Handling service requests and incident logging, ownership, updating and closure
• Creating IT Accounts and supporting applications/corporate systems
• Providing first line troubleshooting and incident resolution, escalating as appropriate
• Updating documentation as required

Essential Requirements the 1st Line Support Engineer will have:

• Desktop support experience
• Active Directory - Account management experience - password resets, account creation
• Office 365- Using the suite, providing support and account management
• Laptop/Hardware support
• Excellent verbal and written communication skills.
• A passion for IT and technology
• Experience of using Microsoft tools including Excel.

It would be great if you have the below experience:

• Networking skills
• Previous experience supporting a school.
• Qualifications/degree

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st Line Support Engineer role, please apply in the initial instance.

Office 365/Active Directory/Apprentice/Apprenticeship/Graduate/Entry/Entry level/O365/AD/Hardware/1st line/1st line support/IT Support/1st line engineer/Support Engineer/IT Degree/IT Apprentice/Service Desk/IT University/Printers/ticketing/helpdesk/IT Apprentice/School IT Support/School support/Hardware support/Networking/Switches/