1st Line Engineer - 6 months - £100 a day - Ipswich

Involved Solutions

Posted on May 25, 2023 by Involved Solutions

Ipswich, Suffolk, United Kingdom
Immediate Start
£100 - £100 Daily

Role: 1st Line Support Engineer
Location: Ipswich
Rate: Up to £100.00 Inside IR35
Contract Duration: 6 months + potential extension

An enthusiastic and energetic 1st Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st Line Support Engineer confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.


  • 1st line support for diagnosing problems and issues.
  • Liaising with networks to troubleshoot and diagnose first line faults.
  • Logging phone calls and triaging queries.
  • Handling service requests and incident logging, ownership, updating and closure
  • Creating IT Accounts and supporting applications/corporate systems
  • Providing first line troubleshooting and incident resolution, escalating as appropriate
  • Updating documentation as required

Essential Requirements the 1st Line Support Engineer will have:

  • Desktop support experience
  • Active Directory - Account management experience - password resets, account creation
  • Office 365- Using the suite, providing support and account management
  • Laptop/Hardware support
  • Excellent verbal and written communication skills.
  • A passion for IT and technology
  • Experience of using Microsoft tools including Excel.

It would be great if you have the below experience:

  • Networking skills
  • Previous experience supporting a school.
  • Qualifications/degree

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st Line Support Engineer role, please apply in the initial instance.

Office 365/Active Directory/Apprentice/Apprenticeship/Graduate/Entry/Entry level/O365/AD/Hardware/1st line/1st line support/IT Support/1st line engineer/Support Engineer/IT Degree/IT Apprentice/Service Desk/IT University/Printers/ticketing/helpdesk/IT Apprentice/School IT Support/School support/Hardware support/Networking/Switches/

Reference: 2563162791

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