Service Designer

Service Designer | 9 Month Contract | (Outside IR35) | Hybrid (Edinburgh) | Starting ASAP

Day Rate: Market rate

Job Description:

Harvey Nash's public sector client needs you to contribute to the key objective of creating a Smarter Scotland The client directly contributes to the following objectives:

• Our public services are high quality, continually improving, efficient and responsive to local people's needs.
• Tackling the significant inequalities in Scottish life.
• We reduce the local and global environmental impact of our consumption and production.

The Digital Services that the client provides a significant entry point for our customers to access financial support. They are embarking on a Transformation Programme that aims to combine modern technology, digital thinking and innovation to provide flexible, fair and efficient services for everyone. This will have User Centre Design at its core. The role of Service Designer will help guide the service design work on new products and services delivered through the programme.

Main Duties:

• Facilitate co-design with design teams, citizens services users, and other stakeholders.
• Prototype and validate proposed design solutions using a variety of prototyping tools.
• Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
• Make and guide on design decisions and communicate how decisions have been reached.
• Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
• Advise on which service design tools and methods to use.
• Work with user researchers to understand and meet the needs of users across a variety of channels.
• Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service

Essential Skills & Experience:

• Experience in successfully designing services as part of collaborative design team.
• Ability to choose and apply appropriate design methods and tools (from data gathering to synthesis and analysis) for different design life cycle phases and situations.
• Ability to communicate Service Design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
• Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
• Experience of working in a user centred design team

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.