1st Line Engineer - 6 months - £100 a day - Croydon

Role: 1st Line Support Engineer
Location: Croydon
Rate: Up to £100.00 Inside IR35
Contract Duration: 6 months + potential extension

An enthusiastic and energetic 1st Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st Line Support Engineer confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.

The 1st Line Support Engineer will be:

• 1st line support for diagnosing problems and issues.
• Liaising with networks to troubleshoot and diagnose first line faults.
• Logging phone calls and triaging queries.
• Handling service requests and incident logging, ownership, updating and closure
• Creating IT Accounts and supporting applications/corporate systems
• Providing first line troubleshooting and incident resolution, escalating as appropriate
• Updating documentation as required

Essential Requirements the 1st Line Support Engineer will have:

• Desktop support experience
• Active Directory - Account management experience, password resets, account creation
• Office 365- Using the suite, providing support and account management
• Hardware support
• Excellent communication skills.
• Passion for IT
• Experience of using Microsoft tools including Excel.

Desirable requirements:

• Networking skills
• Previous experience supporting a school.
• Qualifications/degree

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st Line Support Engineer role, please apply in the initial instance.

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