Training Specialist - Technology

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is on the search for a Training Specialist - Technology. This specialist will be delivering training to all new and existing attorneys at this firm. The training is delivered following standardized firmwide lesson plans that include knowledge of Microsoft Office products, proper use of Word to construct legal documents and the use of Document Management is essential along with the ability to proactively learn new applications quickly, proficiently, and independently.

Responsibilities:

• The Technology Training Specialist II is responsible for delivering training to all attorneys and staff on how to best use the Firm's technology to enable their success.
• Training is to be conducted in alignment with Firm policies, Firmwide training standards, procedures and guidelines and reporting key success indicators.
• Training delivery includes, but may not be limited to, virtual, classroom training, webinars, individual coaching, support, and document troubleshooting.
• Using our approved templates, layout, and branding, the candidate must be able to create basic troubleshooting documentation, along with detailed step-by-step instruction for the user.
• Training is delivered following standardized firmwide lesson plans that include knowledge of Microsoft Office products, proper use of Word to construct legal documents and the use of Document Management is essential along with the ability to proactively learn new applications quickly, proficiently, and independently.
• Training in this role will include new hire computer orientation, software upgrades and deployments, and on-going skills enhancement.
• Constantly and consistently learns new technologies, systems, and best practices through self-directed study, hands-on testing, observation, training, and interaction with attorneys, legal staff, and administrative staff. More important than what you know is what you can learn through diligence, curiosity, repetition, and failure, and how you use that new knowledge to adjust, refresh, and build upon your existing knowledge.
• Mastery of Microsoft Office products, and proper use of Word to construct legal documents, and the use of Document Management systems.
• Gains 'real world' knowledge of how attorneys, legal staff, and administrative staff work in order to better train and support them through direct interaction.
• Based on knowledge of our customers and the system in question, designs ways to deliver information that effectively promotes learning of material, from email to E-learning, one-on-one coaching, virtual or classroom training.
• Develops training materials following defined best practices, using approved Firm templates with proper branding and layout; meets with key stakeholders, designs, and develops training solutions as directed by immediate supervisor and/or Instructional Design team.

Qualifications

• Three or more years of professional training in Legal is preferred. Excellent verbal and written communication skills on administrative matters is essential in addition to the use of those skills for training/knowledge sharing purposes. The ideal candidate must project a professional, engaging demeanor and provide a positive, high-energy learning experience.