Onsite Support Engineer - Sunderland

We currently have a requirement for our client, a well known IT outsourcing organisation; who require an Onsite Support Engineer to join them on a permanent basis.

This role will require the successful candidate to be based on site at the clients offices in Sunderland, Monday to Friday.

This role offers an excellent starting salary as well a competitive benefits package, and successful applicants will be provided with relevant tools in order to be able to carry out this role successfully.

In addition, the client have stated that it would be beneficial for candidates to hold current security clearance, however they will seek to put eligible candidates through the security clearance process, so must be willing and eligible to do so.

Please see key details as per the below, provided by the client for your review:

ACCOUNTABILITY AND RESPONSIBILITIES:

• Provide onsite technical support, resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders.
• Prioritise, and resolve technical queries and service requests within agreed service levels.
• Maintain the CMDB, KEDB and knowledge base and creating training material for the Service Desk Analysts
• Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility.
• Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required.
• Provide regular feedback to drive technical and process improvements.

SKILLS:

• Strong knowledge of Windows 7/10
• Knowledge of O365, Active Directory and Windows Server technologies
• Knowledge of network technologies and ability to configure switch ports.
• Logical and methodical troubleshooting skills
• Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner.
• Excellent written and verbal communication skills
• ITIL Foundation knowledge