Service Owner - Voice & Video

Posted on May 25, 2023 by AdRoc Group

London, United Kingdom
Immediate Start
£745 - £745 Daily

We are looking for a 'Service Owner - Voice & Video' for one of our public sector clients. As a Service Owner you will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments.

  • Rate: up to £745
  • Length: 12 months
  • Inside IR35
  • Hybrid working, 1 day on site in London, 4 days remote
  • Must be willing to undergo SC clearance
  • Must have voice and video experience: awareness of teams rooms and the integration of voice is a must

As a Service Owner - Voice & Video you will:

  • Own the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
  • Identify user requirements through user experience to inform features and products and procurement activity.
  • Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.
  • Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
  • Lead procurement activity alongside Commercial colleagues.
  • Develop metrics and produce reports on performance and assets.
  • Manage and report on multiple suppliers' delivery and performance against contractual requirements.
  • Monitor performance of your product line working with architects and engineers to identify continuous service improvements.
  • Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
  • Managing and reporting on budgets and expenditure.
  • Developing strong relationships with a range of stakeholders

If you are interested to know more about this Service Owner contract, please apply here and we'll be in touch.

Service Owner - Voice and Video

Reference: 2563017995

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