Service Owner - Voice & Video

We are looking for a 'Service Owner - Voice & Video' for one of our public sector clients. As a Service Owner you will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments.

• Rate: up to £745
• Length: 12 months
• Inside IR35
• Hybrid working, 1 day on site in London, 4 days remote
• Must be willing to undergo SC clearance
• Must have voice and video experience: awareness of teams rooms and the integration of voice is a must

As a Service Owner - Voice & Video you will:

• Own the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
• Identify user requirements through user experience to inform features and products and procurement activity.
• Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.
• Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
• Lead procurement activity alongside Commercial colleagues.
• Develop metrics and produce reports on performance and assets.
• Manage and report on multiple suppliers' delivery and performance against contractual requirements.
• Monitor performance of your product line working with architects and engineers to identify continuous service improvements.
• Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Managing and reporting on budgets and expenditure.
• Developing strong relationships with a range of stakeholders

If you are interested to know more about this Service Owner contract, please apply here and we'll be in touch.

Service Owner - Voice and Video