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IT Support Engineer - Online Retail

Michael Page Technology

Posted on May 24, 2023 by Michael Page Technology

Manchester, Lancashire, United Kingdom
Immediate Start
£25k - £25k Annual

Client Details

An exciting British online fashion brand is looking to hire an IT Support Engineer - Online Retail, to help grow the IT support function in conjunction with the growth of their fast paced, online fashion retail business.


The successful IT Support Engineer - Online Retail will be the 'go to' providing support to employees and will be responsible for maintaining and supporting the computer systems, hardware, software, and network infrastructure including:

  • Assisting with systems administration tasks such as creating user accounts, managing access rights, and monitoring systems and network performance
  • Responding to technical issues and providing solutions in a timely manner
  • Installing, configuring, and maintaining computer hardware, software, and peripherals
  • Troubleshooting software and hardware issues and working with vendors for escalation
  • Providing end-user support for software applications, email, and other IT related issues
  • Documenting and tracking all support requests and resolutions
  • Assisting with maintaining IT inventory and asset tracking
  • Performing routine maintenance tasks such as backups, updates, and security patches
  • Participating in testing and evaluation of new software and hardware solutions


As the key and only IT Support Engineer - Online Retail, you will have:

Tech Skills:

  • Demonstrated experience in an IT support role
  • Strong problem-solving and troubleshooting skills
  • Knowledge of computer hardware, software, and networking principles
  • Experience of Microsoft 365
  • Knowledge of Active Directory, Exchange, and other enterprise-level software applications is a bonus

Soft Skills:

  • A proactive attitude with a curiosity to learn and adapt to new technologies and processes whilst challenging the status quo
  • A propensity to initiate change and process improvement in a fast-paced start-up environment
  • The ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Strong attention to detail
  • A interest and/or passion in the retail industry

Job Offer

The successful IT Support Engineer - Online Retail will need to be available to work 9-5 (Monday to Friday) on site in the Central Manchester.

Offering £25,000 basic, including benefits you will have access to:

  • 25 days holiday as standard (plus bank holidays)
  • Recognition Scheme
  • Matched salary exchange pension contributions
  • Staff discount on products
  • Enhanced family friendly policies
  • Employee Assistance Programme
  • Early Friday finish

Reference: 2562533286


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IT Support Engineer - Online Retail in Manchester, Lancashire, United Kingdom, Full-Time

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