Senior Infrastructure Operations Analyst, Virtual Desktop Infrastructure (VDI)

Exciting opportunity for a Senior Infrastructure Operations Analyst (VDI), £55k -£80k + bonus, hybrid in London

Overview

In this role, you will support, design, build, monitor and implement Virtual Desktop solutions ensuring that the overall Virtual Desktop Infrastructure (VDI) is sufficiently robust, scalable and capable of providing robust end user virtual machines.

• Leads projects or work streams within broader projects
• Accountable for work of self and sometimes others, provides process and standards advice in area of VDI
• Works independently, receives minimal mentoring
• Acts as a resource for colleagues with less experience

Role summary and job responsibilities

• Responsible for the administration, support, improvement and automation of Virtual Machine (VM) provisioning processes, VM Operating System image updates, and VDI cloud management administration
• Responsible for creating and maintaining all related VDI process and procedure documentation
• Responsible for off-hour and weekend support for various VDI updates and implementations
• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• Reviews the production readiness of VDI implementations and application deployments and coordinates next steps across the involved teams
• Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
• Effectively uses logic as a problem-solving tool
• Demonstrates understanding of statistical models for problem analysis
• Actively helps team members and makes suggestions to improve practices

Business knowledge

• Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact

Requirements

• Typically requires 3+ years of relevant experience
• Requires in-depth knowledge and expertise in maintaining, updating and supporting Virtual Desktops
• Windows 10/11 Desktop Support knowledge and experience
• A solid understanding of the broader technology portfolio including Citrix and VMWare
• Stays abreast of industry trends and technologies
• Maintains root cause analysis skills for investigation of incidents impacting technology availability
• Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages
• Administers processes and procedures related to code management
• Engages various teams to evaluate and implement performance tuning recommendations

Preferred

• Citrix VAD knowledge and experience
• Experience working with Dell EMC VxRail HCI, VMWare
• PowerShell Scripting for process automation