Lead Endpoint Computing Engineer - VDI/SCCM

LEAD ENDPOINT COMPUTING ENGINEER

Long term contract - At least one year

Vaccination required

Rate: 55-65/hr C2C

LOCATION: CHICAGO, IL

2 DAYS IN OFFICE, BUT MUST BE FLEXIBLE TO COME IN ADDITIONAL DAYS IF NEEDED

You will support 950 workstations & virtual desktops. Windows and Macintosh workstations VDI management application delivery. 5 years experience and 3 years experience being a lead. Certifications MSCE or TIA security a plus strong Citrix xen desktop vdi software knowledge of EDC chrome firebox windows 10 windows 11 office 365 PowerShell Scripting SCCM carbon black VM rapid 7 Active Directory

The Lead Endpoint Computing Engineer reports to the End User Engineering Manager and is responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Powershell, SCCM, AD

• Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy.
• Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities.
• Strive for continuous improvement of Workstation, VDI and application delivery methods.
• Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software.
• Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite.
• Direct all technical efforts for Workstation build automation, performance tuning and system monitoring.

Qualifications:

• Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer.
• Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred.
• Advanced knowledge of Microsoft Windows OS.
• Strong working knowledge of Microsoft Office Products.
• Strong working knowledge of Citrix XenDesktop VDI software.
• Knowledge of Edge, Chrome and Firefox browser configurations and management.
• Experience deploying Windows 10, Windows 11, and Office 365 feature updates.
• Experience creating and modifying Group Policies.
• Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment.
• Demonstrated advanced Workstation troubleshooting skills.
• Advanced Workstation vulnerability and compliance remediation administration.
• Intermediate to advanced knowledge/support of Macintosh environments.
• Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols.
• Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details.
• Capable of communicating and interacting with all levels of employees and management.