Junior RMM Engineer - Shift

Junior RMM Engineer - Shift

Place of work: Sheffield - UK, (On-site)/Duration: Permanent/Hours of work: Shift rotation - 2 day shifts, 7am - 7pm + 2 night shifts, 7pm-7am + 4 days off

About the Company and the Role:

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

The Junior RMM Shift Engineer based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. There will also be an element of cross training involved across the team.

Position Responsibilities:

This role involves the following:

• Working in a 24x7 support environment the Junior RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
• Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
• Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
• Respond to requests via monitoring tools and email requests
• Perform troubleshooting on 3rd party application and web services as required
• Diagnose and troubleshoot technical issues

Essential Skills

Working and supporting knowledge of the following:

• 2nd level technical service experience
• Good problem-solving skills
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• Windows 7/8/10 desktop support
• Experience with Windows Server
• Supporting Microsoft Office365 and Cloud offering
• Core Infrastructure experience including AD and Exchange
• Ability to diagnose and troubleshoot technical issues
• Excellent attention to detail

Desirable Skills

• Prior experience in a 24 x 7 Network Operations Center/Service
• Desk Environment
• Server Architecture experience
• Experiencing supporting desktop networking environment
• Using SCCM to deploy applications/remote control
• Monitoring tools for example SCOM, SolarWinds or Kaseya

Business Competencies:

• Good communication, teamworking and interpersonal skills are key.
• Microsoft certifications or equivalent qualification would be desirable
• Commitment to learning and development of creative support solutions.

Our Company Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow