Third Line Engineer

3rd Line/IT System Administrator

Third Line Engineer
Pontefract
Up to £35,000

Your new role
Working in a fast paced environment with time critical solutions required, this role is to support all areas of the business to ensure effective IT solutions are in place at all times.

Responsibilities
Supporting the end user base with 1st/2nd/3rd line incident tickets
Project Management work
Supporting key business systems
Performance management of business systems
Performing hardware and software maintenance/upgrades where needed 3rd party
Supplier management Documentation of software/systems
Part of an on call, 24-hour team rota
Maintaining a high degree of customer service

Experience needed
Microsoft Windows Server Management (2012/2016/2019)
Desktop PCs and Operating systems (Windows 10/8/7/XP).
Active Directory, Group Policy, DNS, DHCP
Networking and Firewalls including VLANs, trunking, content filtering and application rules
Cisco VOIP Telephone installs and maintenance
Virtualisation technologies including Hyper-V and VMware vSphere
Backup/DR technologies including Veeam
ERP/Business Process Knowledge
IT Security - Desktop/File & Folder/Network/Internet
Retail EPOS experience
Advanced hardware/Software diagnosis and fault finding skills
Working under own initiative Flexible working hours, required to work out of hours
Recording problems and their solutions for future reference
Training users on new systems or software applications
At least 5 years' experience in a similar role
Highly motivated team player with the skills and ability to manage changing priorities
Liaison with third parties to seek solutions.

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