Deskside Engineer L2/L3

Deskside Engineer L2/L3

Place of work: Various sites - South East - UK, (Hybrid)/Duration: Permanent/Hours of work: Monday - Friday office hours

Travel: Site visits to locations in the South East of the UK - Full driver's license and access to your own vehicle are required.

About the Company and the Role:

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work directly on a client site, working closely with the in-house team to provide the best customer experience that the client requires.

The L2/L3 Deskside engineer is required to work between multiple sites across the South/South East coast of England for one of our key customer accounts, as a result the successful candidate will be expected to travel between sites.

The deskside engineer will be working normal core business hours which is part of a team offering full 24/7 support to the customer. The engineer will need to be able to work with this remote team and be the face of Auxilion on the ground.

The successful candidate will need to be committed to developing their skills to ensure that they can cover off the range of technologies onsite.

Position Responsibilities:

This role involves the following:

• Dealing with customer tickets and requests
• Ensure user tickets are handled per pre-defined SLA's for response time, updates and closure
• Respond to requests via phone, web, email requests etc
• Ability to travel to remote sites as required
• Diagnosis of onsite IT Infrastructure hardware, primarily laptops and Desktops and occasional network switch/patching diagnosis.
• Provide technical insight within Small projects such as O365 and Azure configuration.

Technical Competencies:

Working and support knowledge of the following:

• Level 2-> 3 technical services experience a must.
• Good problem-solving skills
• Good knowledge of understanding Network topology, WLAN/LAN troubleshooting.
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• Windows 7/8/10 desktop support
• 2-4 years' Experience with onsite deskside support
• MCSA desirable

Essential Skills

• Desktop support Win 10/11
• Sound Knowledge of networking TCP/IP, Wifi, etc
• Microsoft office suite
• Core Infrastructure - AD, Office 365, VMWare
• Troubleshooting/problem solving skills
• Excellent attention to detail
• Experience of working in a helpdesk + deskside environment.

Desirable Skills

• Backup & Archiving
• Microsoft Azure
• Server Architecture (Blades & Servers)
• Network and Patching understanding

Business Competencies:

• Good communication and teamwork skills and interpersonal skills are key.
• Third level qualification would be desirable but not essential.
• Commitment to learning and development of creative support solutions.
• Service oriented behavior and communication to internal and external customers.
• Ability to cope with pressures of peak workloads, short deadlines.
• Qualities: Integrity, timeline sensitive, goal oriented, motivated.
• Experienced with ITIL support services disciplines an advantage

Our Company Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.