1st Line Support

1st Line Support | 23K to 27K Per Annum | Permanent

Your new company
If you are considering a new career in IT Support apply to this exceptional company. By staying at the forefront of technology and collaborating with industry-leading suppliers and products, the company creates an environment that encourages your continuous learning and professional growth.

This job presents an exciting opportunity for you to expand your skill set and advance your career in IT Support. Joining the team means becoming part of a trusted organisation that provides IT solutions and support to over 500 businesses across the UK, offering you the chance to make a meaningful impact on a diverse range of clients.

By heavily investing in the development and growth of their teams, this company creates an environment that fosters your personal and professional advancement. You can expect excellent opportunities for learning, skill development, and career progression while working for this forward-thinking company.

The company's commitment to promoting a positive working environment, supporting work-life balance, and providing equal opportunities further enhances the benefits for you. Joining this company means being part of an inclusive and supportive community that values your well-being.

Your new role
As the first point of contact for technical support, you will play an exciting role in assisting end-users with their computer hardware and software needs. Working closely with the Service Desk Manager, you will provide prompt assistance to users, resolving technical faults, addressing queries, and fulfilling service requests. Your main objective will be to ensure that users can resume their work smoothly and satisfactorily.

In addition to handling user support, you will also contribute to user rights, password management, user accounts, and basic security administration. Your commitment to delivering excellent customer service will be paramount in this role.

Your strong communication skills will be instrumental in diagnosing user issues and effectively conveying technical information in a clear and understandable manner, even to non-technical individuals. This ability to bridge the gap between technical expertise and user understanding will be crucial in providing top-notch support and ensuring user satisfaction.

What you'll need to succeed
To be considered for this job opportunity, you must possess or be aware the following skills and qualifications:

• Proficiency in all aspects of Windows desktop and application support.
• Competence in providing support for tablet and mobile devices.
• Basic network troubleshooting skills, including the ability to perform tasks such as ping and trace route.
• Experience in administering Microsoft Active Directory, Exchange Server, and Office 365.
• Demonstrated proficiency in Active Directory and Exchange administration.
• Knowledge of Microsoft Group Policy.
• Familiarity with Microsoft Azure AD Sync and Azure AD Connect.

Enthusiasm for new technology and a keen interest in learning about the latest trends and their practical applications.

What you'll get in return
You will get a fantastic opportunity to enhance your skills in a fast growing company with a base salary of £23,000 - £27,000.

The benefits package includes:

• 25 days holiday + public holidays + the ability to purchase up to 10 more
• Private Health insurance, with Mental Health Cover with AXA Health included
• Life insurance
• Flexible working hours to suit you, promoting a healthy work/life balance
• Small touches including gaming and social area, unlimited Nespresso coffee, soft drinks, and breakfast
• Personal development plan with funded training and accreditations
• Gain hands-on experience with world-class technologies

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.