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Unified Consumer View Operational Excellence Senior Manager

Posted on Apr 5, 2019 by Request Technology - Anthony Honquest

Irving, TX 75014
Information Technology
Immediate Start
$140k - $160k Annual

Unified Consumer View Operational Excellence Senior Manager
$140-160K +Bonus
Irving, TX

The Unified Consumer View Technology Solutions (UCV-TS) Operational Excellence Senior Manager role is responsible for ensuring the stability, performance, security, efficiency and reliability of Company's core consumer data and document management systems. The manager sets the strategic direction for their organization in support of the business objectives of the company, ensuring the structures and processes needed to effectively deliver the mission of their organization are in place. They partner closely with their aligned business partners to collectively create a work environment that enables all to be their best and deliver on their commitments. They are personally accountable for enabling organizational change, delivering business results by working across the organization and development of employees. They demonstrate a broad level of influence across the IT organization, with their business partners, peer leaders and senior leaders.

Key Responsibilities

Technology & Platform Management

  • Problem and Incident Management
  • Implementing Security protections
  • Application and Service Monitoring, Lifecycle management, Capacity Management.
  • Utilizing Automation and operational efficiencies to reduce cost of ownership
  • Ensure the Availability, performance and reliability of production and non-production environments
  • Accountable for the design and implementation of a vision and a technology strategy aligned to business priorities
  • Technology

o IBM Infosphere Master Data Management

o IBM WebSphere

o Oracle Universal Content Management

o Oracle Databases


o Layer 7

o Pitney Bowes

o Pivotal Cloud Foundry

People Management

  • The role is responsible for leading a globally dispersed team of 60+ technicians.
  • Accountable for creation of environment of safety and innovation within their organization. Is a role model for inclusive behaviors across all levels of employees.
  • Models and creates an environment of accountability for multiple organizations, peer groups and senior leaders by setting clear performance objectives in support of business outcomes.
  • Collects multiple levels of staff performance data against desired outcomes and service level agreements ensuring that strategic outcomes at the broader organizational level are achieved.
  • Coaches managers and other team members on personal development.
  • Creates and leads change across multiple organizations in alignment with enterprise change initiatives. Uses personal influence to enlist employees and peers in implementing change.

Key Responsibilities (Cont'd)

General Management & Decision Making

  • Is a technology thought leader.
  • Develops complex ideas and organization strategy that have long-term, strategic impact and aligns with Enterprise direction.
  • Responsible for implementation of strategy including high level planning of work and resources.
  • Communicates strategy to the organization so they understand their roles, are motivated to achieve established goals and have line of the sight between their work and Company strategies.
  • Converts thinking of others or gains acceptance of complex ideas where difficult but necessary to achieve goals and objectives.
  • Provides oversight of budgets and delivery yet allow employees freedom of action.
  • Applies knowledge and efforts to diverse and complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization.
  • Makes decisions that have an impact on quality or effectiveness of business activities beyond their area of responsibility.
  • Fosters innovation.
  • Creates structures and processes that promote an environment of innovation and experimentation for direct reports, peer groups, leaders and the organization.
  • Highly proficient in the business of information technology with a demonstrated understanding of technology strategy and emerging trends in the industry.

Business Partner Management

  • Leverages external industry relationships to improve the Enterprise.
  • Influences individual contributors, managers, partners, service providers, senior leaders and peers to successfully deliver on business commitments spanning multiple organizations and levels of complexity.
  • Leads the process of setting and managing expectations; continually seeks opportunities to be a thought partner and increase internal and external business partner satisfaction and deepen relationships.

Job Qualifications

  • Bachelor's degree or equivalent
  • 7+ years of management experience; including leading leaders; should include accountability for all aspects of leading an organization including people processes, client/partner relationships, work processes and delivery of work products.
  • Familiarity with cloud technology
  • Experience with Operations and Production Support for a tier zero operational system
  • Experience with agile development methodologies
  • Experience with automation technologies.

Reference: 687654977

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Unified Consumer View Operational Excellence Senior Manager

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