IT Services Engineer

IT Services Technician

Our client is seeking a highly motivated individual to join their IT team as a IT Services Technician in their Bath Site.

Ideally the successful candidate is an experienced IT professional with experience of working in a school environment.

You will be working in the Central Services and Support Team, as part of the Central IT Team. The post holder will be part of a team responsible for the maintenance and smooth running of the IT systems and equipment within the School.

The Service and Support Engineer will provide IT support to all personnel, including students at the school. They will work alongside current members of the Services Team to manage and resolve IT tickets and issues.

The engineer will also share responsibility for the Break-Fix Service delivery to the school with the Central Services and Support Team, who will provide on-site support. Additionally, they will jointly manage the Local Area Network and Wi-Fi network for the school to ensure they are operating efficiently.

Applicants should demonstrate at least three years of experience as an IT Service Engineer or in a development background. While it is not required, experience working in a school environment would be advantageous.

The primary role of the IT Technician will be

Responsibilities:

• Knowledge of Microsoft 365 applications and their use
• Knowledge of Active Directory and Group Policy and the management there of
• Knowledge of the administration and management of the Microsoft Intune (Not essential as training will be provided)
• Knowledge of the administration and management of a Microsoft 365 Tenancy Deployment
• Experience of using and working with a 'Help Desk System' such as Freshdesk
• Experience of providing a Break Fix and Remote Hands support service for End Point devices (Laptops, Desktops, iPads, Projectors, IWB's and so on)
• Demonstrate knowledge of what is involved in a 1st and 2nd Line support role.
• Demonstrate a passion for solving problems and helping drive positive outcomes for our Colleagues and most importantly, our young learners
• Enjoy being part of a high functioning Team that is delivering a ground-breaking IT Strategy, in Education

If you are interested by the opportunity please apply. The client is looking to hire ASAP and this opportunity wont be around for long.