Account Manager

The Impact
The Account Manager is an essential role within The 199. They act as the bridge between the divisional business partners and the agency. They are responsible for ensuring that the agency is meeting its customer needs, working with all the key functions that go into creating the agency's output. They are constantly solving problems, managing internal and external communications, and driving projects to completion.

Key Responsibilities
Responsible for quality, service, and cost within the assigned line of business across the following creative/marketing activities:
o Tier 2 high - medium creative marketing campaigns/projects
Support for initiatives across Tier 1 & 2 complexity creative projects (where required)

Additional Responsibilities

Managing the division/business partner relationship through effective communication, problem solving, and responding to requests
Taking client communication briefs and creating actionable and insightful agency assignment briefs - where required, supporting the Business Lead with drafting creative briefs.
Owning the agencies internal forecasting and planning processes to predict and project future workload
Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any change requests, scope and/or timing change.
Identifying ways to elevate our creative product, output and provide value-add to the division above and beyond the day-to-day
Using data to keep the team and the client up to date with useful knowledge, trends within their divisional expertise area
Maintaining accurate records of meetings, decisions, and next actions.
Working with Finance to limit write offs, bill client accurately, chase unpaid invoices, do reconciliations eg, for reporting purposes
Upkeep of Workfront campaign management tool for all project related requirements
Engaging in understanding the work and capacity of team members to provide support where required eg, Project Manager

Skills & Qualifications
Expertise in client and project management
Sound understanding of the creative process with marketing literacy
Passion for creative excellence and a true brand champion, the Account manager will Inspire the team to deliver brilliant work in the most effective way with an outstanding service ethos
Agile mindset, a desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice
Spirited, adaptable, friendly, diligent and customer focused
Strong collaborator across the portfolio of Enterprise Marketing services
Both diplomatic and persuasive in equal measure
Enthusiastic about creative and digital solutions, always curious to learn and share new ideas

Minimum and Preferred Education
A degree in Marketing/or a business-related degree; or equivalent work experience
Minimum and Preferred Experience/Skills
3+ years' experience of working in large/Matrix organizations, balancing multiple stakeholder requirements, preferably within a creative environment
Exceptional stakeholder management and relationship development skills
Experience in controlling and managing budgets
Possesses a global outlook and the ability to self-start
3+ years' experience in marketing/creative services in a corporate environment
Adept in Adobe Creative Suite and MS Office Tools