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Application Support- West Yorkshire- £35K-£40K

SmartSourcing Ltd

Posted on Apr 24, 2023 by SmartSourcing Ltd

Doncaster, Yorkshire, United Kingdom
Immediate Start
£35k - £40k Annual

Application Support (Product Support) (Level2)

Salary: £35 - £40k

Hybrid/Doncaster: 1 -2 days onsite. Tuesday plus 1 other as required for meetings.

Occasional travel to other sites

Our client is on an ambitious journey to become Europe's leading rail logistics provider with a long-term plan to shift traffic from roads, protect our climate and grow the economy.

Role Outline

This role involves being point of contact for the business users when they have issues/incidents with these particular applications, as well as enhancements, system changes, upgrades.

Supporting the business with the following systems: Ordering System (Order to Cash/Supply Chain) mainly part of finance. Also, HR (Workday), Production Systems and the Sales System.

Similar to Product Manager/Product Support roles, there are Business Analysis tasks such as:

Requirements analysis:

-Holding small workshops with business users to illicit user requirements for changes/enhancements required

-Documenting the user stories in Jira

-Attending CAB (Change Board) meetings to agree the changes

-Working with the Supplier of the system (Jade) to make the changes

-Performing testing on the changes and working with the business to perform acceptance testing (UAT) on the changes prior to them being implemented

-Co-ordinating the implementation with the business/supplier and wider IT teams

Incident investigations

-Working with the business on incidents or problems raised (if not fixed via the IT ServiceDesk)

System security and governance: ensuring the systems meet the relevant security requirements and governance standards.

An understanding of APIs (as the systems are all 3rd party provided).

Agile/Scrum working (Jade operate in sprints)


Generous pension

Annual Bonus based on company profitability

Free hot drinks (machine)

On site gym 15/month with classes and free PT/massage sessions included

Free secure parking (electric charger points)

On bus route from train station

Salary sacrifice and Go tax free car purchasing scheme

Yearly review where training is discussed and agreedDiscount scheme shops/attractions etc

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Reference: 2539384249


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Application Support- West Yorkshire- £35K-£40K in Doncaster, Yorkshire, United Kingdom, Full-Time

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