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Desktop Engineer

Posted on Apr 21, 2023 by Resource Solutions - GSC

Bristol, Somerset, United Kingdom
Immediate Start
Annual Salary

Job Title:Desktop Engineer

Level:Level 4 (TD4) or Band 3A or Classe 6

Job Location:Bristol(Hybrid-Once in a month)

Job Type:Contract

My client, responsible for making the global business run on a day-to-day basis, as well as delivering solutions vital to its future is looking for Virtual Desktop Developer.

Skills And Experience (List all relevant qualifications & length of post-qualification experience, or in-the-job experience, that is necessary):

  • Proven experience of working within a project environment providing technical leadership, design and performance enhancement
  • Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.
  • Strategic understanding of broad range of Virtual Desktop technologies
  • Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
  • Ability to pass on relevant IT. knowledge to others.
  • Ability to lead the development of IT. solutions in Virtual Workplace
  • Ability to liaise with 3rd party suppliers and customers.
  • Solution design experience.
  • Must have a strong experience & understanding of the following technologies:
    Citrix Xen Desktop 7.x plus Legacy products
    Citrix Cloud
    Active Directory
    Windows 10, Windows 7 & Windows Server 2012R2
  • Deep technical knowledge and experience the following technologies required:
    Broader Citrix product knowledge including Storefront & Netscaler
    Citrix products that supplement XenApp and XenDesktop
    Virtual Desktop Infrastructure environments incl ESX & Azure
  • Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
  • SCCM Distribution process
  • Ivanti Appsense management and integration
  • Powershell Scripting in the Citrix environment as required
  • Expertise in Agile/Scrum is a plus
  • Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
  • Able to follow change management procedures and internal guidelines.

Key Accountabilities (Statements of 'deliverables' required. All jobs should have between 5 & 8 accountabilities (maximum 10):

  • Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.
  • Develop the virtual desktop and application hosting offerings to support local & global requirements.
  • Develop the business cases for usage of the correct desktop platforms to local and global customers.
  • Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
  • Assist Tech specialists within the team providing guidance, support and consultancy
  • Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies.
  • Keep track of technical debt and provide solutions to mitigate.

Measures (Need to provide details of the key performance indicators used to measure the effectiveness of delivery against each key accountability):

  • Technical rollout timescales are devised and delivered OTOBOS
  • Client project delivery is completed within project timelines
  • Third line support provided to SLA and with appropriate knowledge sharing
  • Cost reduction targets are identified and met within specified timescales
  • Reporting is timely and accurate, and where possible automated
  • Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc
  • Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations

Dimensions Impacted By Job

  • Directly responsible for
    • Building new global Virtual Desktop Product
    • Migrate use cases to the new product
  • Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc
  • Consultancy to users not currently on AXA Group Operations managed services
    • EOL, Telenet, Cognizant, Cap Gemini,
  • Provide support for all AXA GO managed virtual desktops world wide
    • 000 Users worldwide.

Reference: 2537858879


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