Application Manager

*We are unable to sponsor as this is a permanent Full time role*

*Remote with occasional travel to East Chicago, IN*

A prestigious healthcare company is looking for a Application Manager. This role will manage over 8 application administrators for all the 3rd party clinical and Back Office applications. They will maintain, support, upgrade, and troubleshoot all the 3rd party applications. They will need project management experience and will be supporting 70-80 applications.

Responsibilities:

• Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed.
• Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport.
• Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation.
• Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events.
• Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies within the organization.
• Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary.
• Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs.
• Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members.
• Follows and adheres to the Project Management methodology as defined by the Project Management Office.

Qualifications:

• Bachelors Degree in Computer Science or related required.
• 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes.
• Minimum of 5 years supervisory experience including hiring, performance management, salary administration.
• Knowledge of various Operating System platforms a plus.
• Knowledge of desktop technology a preferred.
• Demonstrated experience in project management.
• Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.