1st Line Support

1st Line Support Engineer & Digital Marketing Officer - £23-27k

Salisbury - On Site

Our client in the education sector is looking for a season 1st Line Support Engineer with a keen interest in and willingness to learn more about Digital Marketing. The role itself is 70% 1ste Line Support Engineering and 30% Digital Marketing.

Do you have good communication skills and want to broaden you horizon? Apply today!

To manage day to day IT operations and offer technical support to staff, students and customers as needed. Work with the Director of Marketing and Communications on digital marketing tasks.

Principal Accountabilities

• Provide 1st Line Support and training to enhance IT confidence, including the use of Sharepoint and software systems for hospitality, course and learning resources administration.
• Support with IT set up for meetings and conferences.
• Manage the IT hardware and serve as administrator for software systems.
• Maintain and support the development of the bespoke online administration system, providing technical support to staff as needed.
• Plan and oversee the server upgrade with colleagues.
• Leadership and technical expertise in applying IT innovations to develop the teaching and learning in line with the institutions strategic plan.
• Digital marketing support and development via websites, social media and direct mail channels.
• Technical support to staff and students on the Virtual Learning Environment (Moodle).
• Maintain and support the use of audio/visual equipment.
• Networking functionality and security.
• Maintain the asset register system for IT equipment. Detailed Tasks
• 1st Line Support Engineer via email, telephone and onsite, troubleshooting issues and problems in a calm and timely manner, escalating them to our external IT support as necessary.
• Work with our external providers to support the maintenance of the IT infrastructure including Servers, Wi-Fi hubs, network Switches, Firewalls, printers and photocopiers.
• IT support and execution of digital marketing tasks such as website content updates, social media and direct mail campaigns.
• Support for the smooth operation of hardware (PCs and laptops), software (Microsoft 365, Adobe, WordPress, Zoom, Sage, Moodle and Heritage [library] systems) and services (email). Work with external colleagues to oversee and maintain network security.
• Maintain the audio/visual equipment to ensure it is working correctly and provide support when required.
• Manage the inventory and replacement cycle of IT equipment.
• Ensure data is securely backed up daily.
• Working with colleagues to ensure sensitive data is stored in compliance with GDPR and the PDQ machines and associated network equipment are PCI compliant.
• Offer technical support for other office and educational equipment (including the photocopiers) as needed.

Essential Skills - 1st Line Support Engineer

• Experience and qualifications in managing, maintaining and troubleshooting IT systems.
• Proficiency with WordPress, Microsoft Windows, Microsoft Servers, Office 365 and Office applications including Word, Outlook and Excel.
• Experience of Moodle or willingness to learn.
• Ability to support staff and external event organisers with AV equipment set up and use.
• Ability to execute digital marketing campaigns in cooperation with the Director of Marketing and Development.
• General understanding of computer networks and IT hardware to be able to troubleshoot and escalate to external colleagues as necessary.
• Good organisational and planning skills.
• Drive to help colleagues to solve problems and work more efficiently.
• Flexible approach to work planning.
• Able to work accurately and complete tasks within a given timeframe.
• Able to collaborate effectively with other members of staff.
• Proficient record-keeping.

Desirable - 1st Line Support Engineer

• An understanding of SQL systems.