Customer Service Representative

Job Title: CSR/Sales Representative

Location: Chiswick London

Permanent Role

Salary: Upto £30k

Job Description

CSR/Sales Representative is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Customer Service /Sales Representative Responsibilities:

• Manage all inbound and outbound calls in a proficient and timely manner
• Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.
• Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.
• To ensure all administration and paperwork is processed efficiently in compliance with the company policy
• Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.
• Responding to email's in a prompt and efficient manner.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Have a thorough knowledge of our products and services.
• Keeping records of customer interactions, transactions, comments, feedback and complaints.
• Work closely with your colleagues in delivering exceptional customer service to the customers.
• Ensure customer satisfaction and provide professional customer support.
• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
• Manage a portfolio of existing key accounts/customers
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line
• Meet Individual/team qualitative and quantitative sales targets
• Excellent team player and mentoring new and existing staff as and when required.

Skills:

• 2-3 years' experience of Contact Centre, Call Center or Hospitality industry is preferred
• Customer focused with strong selling and negotiation skills
• Must be Computer literate, well versed with MS Office and have excellent verbal and written skills.
• Ability to demonstrate effective interpersonal and communication skills with customers.