This Job Vacancy has Expired!

Customer Service Representative

IO Associates

Posted on Apr 17, 2023 by IO Associates

Hounslow, London, United Kingdom
Immediate Start
£25 - £30 Annual

Job Title: CSR/Sales Representative

Location: Chiswick London

Permanent Role

Salary: Upto £30k

Job Description

CSR/Sales Representative is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Customer Service /Sales Representative Responsibilities:

  • Manage all inbound and outbound calls in a proficient and timely manner
  • Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.
  • Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.
  • To ensure all administration and paperwork is processed efficiently in compliance with the company policy
  • Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.
  • Responding to email's in a prompt and efficient manner.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Have a thorough knowledge of our products and services.
  • Keeping records of customer interactions, transactions, comments, feedback and complaints.
  • Work closely with your colleagues in delivering exceptional customer service to the customers.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
  • Manage a portfolio of existing key accounts/customers
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line
  • Meet Individual/team qualitative and quantitative sales targets
  • Excellent team player and mentoring new and existing staff as and when required.


  • 2-3 years' experience of Contact Centre, Call Center or Hospitality industry is preferred
  • Customer focused with strong selling and negotiation skills
  • Must be Computer literate, well versed with MS Office and have excellent verbal and written skills.
  • Ability to demonstrate effective interpersonal and communication skills with customers.

Reference: 2534501073


Alert me to jobs like this:

Customer Service Representative in Hounslow, London, United Kingdom, Full-Time

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Customer Service Representative

Stockport, Greater Manchester, United Kingdom

Sales and Customer Service Advisor

Bredbury, Greater Manchester, United Kingdom

Retentions advisor

Sale, Greater Manchester, United Kingdom

Field Sales Executive (On-Trade) - Hertfordshire

Hertford, Hertfordshire, United Kingdom

Field Sales Executive (On-Trade) - Lincolnshire

Lincoln, Lincolnshire, United Kingdom

Account Executive

Brentwood, Essex, United Kingdom

Area Sales Manager

Gloucester, Gloucestershire, United Kingdom

Area Sales Manager

Derby, Derbyshire, United Kingdom

Area Sales Manager

Coventry, West Midlands (County), United Kingdom