IT Support Analyst

Harris Global are currently recruiting for an IT Support Analyst to join our client on an permanent basis in their Amsterdam office 5 days a week.

Key Responsibilities:

• Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
• Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities
• Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
• Solving problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team
• Helping with a range of office-based technology needs - installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
• Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
• Documenting procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
• Following ITIL/Service Management policies and procedures
• Helping the software asset management team to maintain applications (license management and version control)

Essential skills and knowledge:

• 1 to 2 years' experience working in a regional or global organisation providing desktop support services in a Microsoft environment
• Experience of ServiceNow or similar IT Service Management systems
• Personal computing (HP, Mac, etc.)
• Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
• Microsoft Windows Operating System, Mac OSx (limited)
• Microsoft 365 and associated services (ie OneDrive for Business, MS Teams, etc.)
• Cloud based solutions (Azure, AWS, etc.)
• Video conferencing hardware/software based on global standards
• Office printers and copiers (these vary depending on office or regional policy)

For more information, please apply now!