Customer Success Account Manager

Posted on Mar 12, 2019 by Chime Technologies

Phoenix, AZ 85004
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Description:
  • Deliver onboarding training to new customers
  • Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints and needs as well as issue escalations as needed
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of daily / weekly initiatives to internal and external stakeholders
  • Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
  • Develop new business with existing clients and / or identify areas of improvement to exceed team sales quotas
  • Collect information and materials needed for mailings and campaigns
  • Build and foster relationships with customers
.Requirements:
  • HS diploma with advanced education preferred
  • 2+ years of telephone customer service environment, real estate / sales experience preferred
  • Experience working directly with customers to solve issues
  • Excellent listening, negotiating skills with demonstrable ability to communicate, present and influence credible and effectively at all levels of the organization
  • Ability to thrive in a fast-paced and dynamic work environment
  • Strong writing and proofreading skills, use of proper grammar and verbiage
  • Ability to multi-task, creative thinker, problem solver
  • Online marketing industry experience preferred
  • 1-3 years of experience managing client relationships within a high-volume environment

Reference: 668767779

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