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iManage Technical Engineer

Posted on Mar 12, 2019 by Eximius Group Limited

Manchester, Lancashire United Kingdom
Information Technology
Immediate Start
£40k - £50k Annual

Eximius have partnered with a leading professional services client, with their technical HQ based out of Manchester. The global business are seeing more and more customers using their iManage Document Management System and with a migration project coming up the team is expanding.

Primary Responsibilities

  • To provide technical product knowledge and support on the iManage Document Management System and IDOL for our rapidly expanding client base.
  • Follow troubleshooting methodologies, providing feedback to internal resources where necessary.
  • To work closely with the management of the business to ensure swift escalation of client issues where appropriate.
  • Research and identify solutions to client technical problems.
  • Perform and complete system health reports.
  • Work with the project team on implementation tasks.

Technical skills required

  • To be considered for this role experience of supporting iManage will be required - currently on version 8.5 but soon support 9.x and 10.x.
  • All technical skills are expected to be at a level considered to be strong ie minimum guidance required by the company for problem resolution by the candidate, with at least 2 years support background in both server and client side implementations.
    - Microsoft Windows technologies
    - Microsoft Office
    - Document Management systems
    - Active Directory & networking principles
    - MS SQL

This is a great opportunity to work with a globally renowned organisation, within an exciting team on both project work and BAU activities. If you are interested and would like to be considered please apply with your latest CV.

Reference: 668708838