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Service Desk Application Assistant (SAP) for a multinational client in

Posted on Mar 12, 2019 by infeurope S.A.

Amsterdam, Noord-Holland Netherlands
Information Technology
Immediate Start
Annual Salary
Contract/Project

We are looking for a Service Desk Application Assistant (SAP) to work for a multinational client in Amsterdam

Role specific responsibilities

The Service Desk Application Assistant will need to acquire a solid, in-depth knowledge of the applications, in order to provide prime support for users and will receive training on these applications.

Educational and experience

  • The Service Desk Application Assistant will need to acquire a solid, in-depth knowledge of the applications, in order to provide prime support for users and will receive training on these applications.

Educational and experience

  • Secondary Education and at least 3 years of professional experience as IT Service Desk Assistant with SAP ERP 6.0;
  • Previous experience using Atlassian JIRA Service Desk management tool would be an advantage;
  • Working knowledge of common operating systems and software applications such as MS Office, Windows 7 and 10,
  • Gathering the customer information, analysing the symptoms to determine the customers issue, and confirming what the customer is trying to accomplish;
  • Resolving straightforward and simple issues;
  • Perform user provisioning (create, modify and deactivating);
  • Investigating more elevated issues using more advanced technical troubleshooting and analysis methods;
  • Seeking and applying known solutions related to such more complex issues;
  • Relevant professional qualification in IT Service Management (Foundation Level) would be an advantage.
  • Strong communication skills in English

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 36 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.

Reference: 668708821