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Internal Account Rep. - English - Utrecht Area

Posted on Mar 12, 2019 by Abroad Experience Recruitment Agency

Utrecht, Utrecht Netherlands
Immediate Start
Annual Salary

Our client is a leading international company in the electronics industry. In order to strengthen their International team, they are looking for a self-motivated and energetic Internal Account Representative with a good level of English speaking and written skills. The successful candidate will be part of an enthusiastic international team responsible for offering high quality service to European customers.

Main Tasks

  • Liaise with customers and the remote sales team by phone and email to grow business
  • Execute sales price analysis, sales quote entry and communicate these to the customers
  • Follow up quotes will be done
  • Answer simple technical questions and arrange datasheets
  • Follow up of sample orders
  • Support Outside Sales on any subject related to technical-, commercial-,
  • escalation-requests addressed by the customer
  • Act as the interface for supply chain and customer for special stocking agreements
  • Keep daily contact with factories and product management
  • Chase and release orders for business awarded
  • Prepare forecasts
  • Manage requests of item creation
  • Review scorecard results shared by customer and work proactive on
  • performance improvements
  • Contribute to process improvement and demonstrate a proactive attitude
  • Support resolving customer enquiries and complaints in a satisfactory
  • manner, help to coordinate actions in case of escalation process
  • Make customer visits with Outside Sales


  • Fluent in English (verbally and in written). Any additional European language is welcome.
  • Excellent communication skills.
  • A commercial attitude.
  • The ability to work in a high pressure environment to meet team goals and customer deadlines is essential.
  • The candidate must be able to perform multiple tasks in a short time period and be flexible from time to time to meet changing and more demanding customer requirements.
  • 3 years plus experience in order management and customer service preferred.
  • Must be able to work using their own initiative and to take ownership for co-coordinating tasks/resolutions and seeing it through to execution.

Reference: 668540556