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Deskside Support Engineer Security SME Symantec endpoint protection (S

Posted on Mar 11, 2019 by Techmahindra

Dublin, Dublin Ireland
Information Technology
Immediate Start
£280 - £280 Daily
Contract/Project

Job Description

Anti Malware;shall be responsible for the following, non-exhaustive list of activities:

  1. Maintain and operate anti malware solution
  2. Endpoint (PC and laptop)
  3. Servers
  4. Other specific services including mail gateway, Exchange, Web browsing, Sharepoint
  5. Monitor and report on ongoing performance and action as needed
  6. Ensure signatures/definitions are updated consistently and per schedule
  7. Monitor for and respond to suspicious intrusions
  8. Monitor for and respond to malware failures (eg signature updates, scans)
  9. Provide incident response activities in the event of malware activation/outbreak
  10. Endpoint Firewall. The Supplier shall be responsible for the following, non-exhaustive list of activities:
  11. Maintain and operate endpoint Firewall solution
  12. PC's and Laptops
  13. Monitor and report on ongoing performance and action as needed
  14. Respond to identified suspicious traffic
  15. Manage endpoint Firewall rule sets
  16. Adherence to best practice and eir policy/standards
  17. Maintain different profiles/rule sets based on business requirements of specific user groups
  18. Provide information/reporting regarding endpoint Firewall traffic in support of security investigations
  19. Full disk encryption. The Supplier shall be responsible for the following, non-exhaustive list of activities:
  20. Maintain and operate full disk encryption solution
  21. All laptops
  22. PCs as per eir policy and standards
  23. Mobile devices (tablets/smartphones) per eir policy and standards Monitor for, action and report any encrypted laptop or encryption designated PC connecting to the network Ensure endpoint build and repair procedures include disk encryption as required
  24. Validate encryption status in event of loss/theft of endpoint device
  25. Provide information/support regarding endpoint encryption in support of security investigations
  26. USB port controls. The Supplier shall be responsible for the following, non-exhaustive list of activities:
  27. Maintain and operate USB port controls and solutions per eir policy
  28. Blocking of USB port usage
  29. Encryption of data copied to USB connected storage devices
  30. Monitor and report on ongoing performance and action as needed
  31. Maintain solution to enforce blocking of USB port usage (other than keyboard/mouse) for designated user groups or devices
  32. Maintain solution to enforce encryption of data copied to USB connected storage devices for designated user groups or devices
  33. Operate formal exception approval process for exceptions to policy

Technical Skill set:

Soft Skills:

  • Excellent in verbal, written communication, personal interaction skills
  • Strong problem resolution skills required
  • Can perform under stressful and stringent timelines with minimal help and ownership
  • Manage multiple assignments simultaneously and coordinate with users for timely completion
  • Flexible to work outside office hours if required
  • Strong customer focus
  • Ability to work independently and in a team environment
  • Desktop, Laptop, Handheld devices: Hands on experience in OS deployment/provisioning, common application installation and troubleshooting, Hardware knowledge, disposal (disk wipe/degaussing), Smart Phones, Tablets, Thin Clients, beamers, Video Conference equipment, Analogue/Digital Phone sets, PDAs.
  • ITIL: Knowledge of ITIL processes and procedures.

Certifications:

  • MCSE/A+ Preferred

    Level of expertise

    L1 or L2 - Deskside Support

Server:

  • Knowledge on hardware troubleshooting, Racking and Stacking, basic troubleshooting of Server Operating systems, raid configurations for Windows Servers

    Support the following technologies: Microsoft Office 2003/7/10 products - Outlook, Word, Excel, Access, Web browsers, Windows XP/7/8, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.

Reference: 668029723