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Exper Mngr Strategic Writer II

Posted on Mar 11, 2019 by Covance

Durham, NC 27709
Call Center & Customer Service
Immediate Start
Annual Salary
Job Overview

The Strategic Writing and Experience Team at Covance falls under the Strategic and Persuasive Writing, Experience, Information, Knowledge and Experience (SPIKE) group within the Proposals Management department. We are currently looking for a Strategic Writer/Experience Manager to further strengthen this team. We are recruiting in the US or the UK for this role, and welcome home-based candidates.

The role of the Strategic Writer/Experience Manager is twofold and consists of these two key job responsibilities:

  • Crafting text for opportunities of high complexity
  • Work on the company's experience data to continuously improve upon the quality of the data, as well as how to present it to our clients

The person we are looking for:

  • Is an experienced RFI or Proposals Writer in the pre-clinical or clinical CRO, central laboratory, or pharma/device industry
  • Is a confident and creative writer, who is comfortable developing text based on suggestions and ideas of the Subject Matter Experts (SMEs)
  • Is resourceful about finding information and suggesting ideas
  • Writes high-quality cross-company strategic and/or experience text for internal or client deliverables for opportunities of high complexity
  • Responsible for working on deliverables across multiple Covance service lines (i.e., Clinical Development, Early Development, Central Labs etc.)
  • Researches and trains others on Business Writing techniques to drive continuous improvement to client text deliverables
  • Creates and participates in the development of scientific presentations/marketing materials as needed, such as company capabilities, lessons learned documents, and case studies
  • Manages the maintenance of and enhancements to Covance's experience data, and supports the organization by addressing more complex requests for company experience
  • Is aware of industry-related developments to ensure representation of the data is in line with industry developments
  • Manages updates to and provides input into design of internal and client-ready presentations of company experience
  • Develops and provides training to other teams on how to access and use the company experience data repositories
  • Drives recommendations for process improvement projects and supports implementation, influencing key stakeholders as needed
  • Works across the organization in a matrix environment across multiple time-zones and locations

We offer:

  • A competitive salary
  • A group of colleagues in the US, UK, Belgium, and India
  • Learning and growth opportunities across the whole of Covance

Bachelor's degree in a scientific, business or related field preferred, or equivalent work experience

  • Minimum 5 years of experience in text development and experience data within the CRO/central laboratory/pharma industry preferred
  • Demonstrated data research, text editing and writing skills
  • A sound understanding of clinical terminology (e.g., understanding therapeutic areas and indications)
  • Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook). Knowledge of proposal management software applications (e.g.,, Qvidian, Proposal Automation applications) is a plus.
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills
  • Proven ability to work independently
  • Ability to communicate appropriately and effectively with internal stakeholders, clients and Covance senior management
  • Positive attitude and sense of urgency
  • Ability to work to deadlines
  • Strong analytical skills

Reference: 667842638