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Front Desk Clerk at Tenaya Lodge at Yosemite

Posted on Mar 11, 2019 by Delaware North

Fish Camp, CA 93623
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Our Exciting Work Environment If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park's south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a "roughing it minus the rough part" stay and focus on delighting guests by creating the world's best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!

The Opportunity Front Desk Agents provides exceptional service for our guests to contribute to a memorable experience from check-in to check-out. This is a part time position.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.

Demonstrate knowledge of hotel room types, rates, packages, promotions, and other general knowledge necessary to perform daily duties.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Assist guests with folios and charges during check out process, collect payments, and make change for guests.

Successfully completes the check in process.

Ensure management is fully aware of any relevant guest feedback.

Diplomatically handle guest complaints, always polite and maintaining a professional manner.

Make and confirm reservations.

Post charges, such as those for rooms, Gift Shop, Restaurants, and Spa.

Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos.

Transmit and receive messages, using telephones or telephone switchboards.

Handle cash, traveler's checks and credit cards in a safe and accurate manner.

Maintain a positive attitude in high stress situations.

Go the extra mile and follow through to ensure guest satisfaction.

Clean and maintain lobby and common areas, such as restocking supplies, dusting and vacuuming.

Ability to arrive to work regularly, on time, in proper uniform, and prepared.

Cross Train in Concierge to have a good understanding of the processes and procedures. Possibly fill in a shift if needed.

POSITION QUALIFICATIONS
Competency Statement(s)

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Accountability - Ability to accept responsibility and account for his/her actions.

Responsible - Ability to be held accountable or answerable for one's conduct.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

SKILLS & ABILITIES

Education:
High School Graduate or General Education Degree (GED): Required

Experience:
Prior experience in hospitality industry or equivalent preferred.
Customer service background preferred.

Computer Skills:
Proficient with MS Office programs and intermediate computer skills required. Some experience with property management systems preferred. Knowledge of Springer Miller (SMS) preferred. This role routinely uses standard office equipment such as computers, phones, photocopies.

Certifications &
Licenses:

Must have a valid California Drivers License with a clean driving record.

Other Requirements:
Must be fluent in English language both spoken and written.
Must be able to type proficiently.
Cash Handling background and skills preferred.
Friendly, cooperative manner and ability to handle challenging situations a must.
Professional appearance and demeanor.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.

PHYSICAL DEMANDS

N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands
Lift/Carry
Stand
C
Walk
F
Sit
O
Manually Manipulate
C
Reach Outward
C
Reach Above Shoulder
O
Climb
N
Crawl
O
Squat or Kneel
F
Bend
F
Grasp
F
Speak
C
10 lbs or less
C
11-20 lbs
F
21-50 lbs
O
51-100 lbs
N
Over 100 lbs
N
Push/Pull
12 lbs or less
C
13-25 lbs
O
26-40 lbs
N
41-100 lbs
N

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - Being able to communicate with guests

Sense of Touch

Sense of Balance

WORK ENVIRONMENT
Fast paced office work environment in a 4 Diamond Resort. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5,000+Elevation.

Who We Are Take your career beyond the ordinary-to the extraordinary.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality and food service, at .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Reference: 667839491