Front Desk Clerk at Tenaya Lodge at Yosemite
Posted on Mar 11, 2019 by Delaware North
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a "roughing it minus the rough part" stay and focus on delighting guests by creating the world's best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity Front Desk Agents provides exceptional service for our guests to contribute to a memorable experience from check-in to check-out. This is a part time position.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Demonstrate knowledge of hotel room types, rates, packages, promotions, and other general knowledge necessary to perform daily duties.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Assist guests with folios and charges during check out process, collect payments, and make change for guests.
Successfully completes the check in process.
Ensure management is fully aware of any relevant guest feedback.
Diplomatically handle guest complaints, always polite and maintaining a professional manner.
Make and confirm reservations.
Post charges, such as those for rooms, Gift Shop, Restaurants, and Spa.
Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos.
Transmit and receive messages, using telephones or telephone switchboards.
Handle cash, traveler's checks and credit cards in a safe and accurate manner.
Maintain a positive attitude in high stress situations.
Go the extra mile and follow through to ensure guest satisfaction.
Clean and maintain lobby and common areas, such as restocking supplies, dusting and vacuuming.
Ability to arrive to work regularly, on time, in proper uniform, and prepared.
Cross Train in Concierge to have a good understanding of the processes and procedures. Possibly fill in a shift if needed.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Accountability - Ability to accept responsibility and account for his/her actions.
Responsible - Ability to be held accountable or answerable for one's conduct.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
High School Graduate or General Education Degree (GED): Required
Prior experience in hospitality industry or equivalent preferred.
Customer service background preferred.
Proficient with MS Office programs and intermediate computer skills required. Some experience with property management systems preferred. Knowledge of Springer Miller (SMS) preferred. This role routinely uses standard office equipment such as computers, phones, photocopies.
Must have a valid California Drivers License with a clean driving record.
Must be fluent in English language both spoken and written.
Must be able to type proficiently.
Cash Handling background and skills preferred.
Friendly, cooperative manner and ability to handle challenging situations a must.
Professional appearance and demeanor.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
N (Not Applicable)
Activity is not applicable to this position.
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Reach Above Shoulder
Squat or Kneel
10 lbs or less
Over 100 lbs
12 lbs or less
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Being able to communicate with guests
Sense of Touch
Sense of Balance
Fast paced office work environment in a 4 Diamond Resort. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5,000+Elevation.
Who We Are Take your career beyond the ordinary-to the extraordinary.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality and food service, at .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.