Client Advisor - Mercedes-Benz of Farmington

Posted on Mar 11, 2019 by Mercedes Benz of Farmington

Farmington, UT 84025
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Mercedes-Benz of Farmington is looking for a dynamic and outgoing Mercedes-Benz Client Adviser to assist in the establishment and operation of a new Mercedes-Benz dealership in the Salt Lake City Market. The ideal candidate will have great customer relations skills. Candidates must present a successfully delivering the highest customer satisfaction. This position offers excellent income potential and career growth. Become a part of a championship team on the cutting edge of the automotive industry.Apply at careers.schomp.com.Mercedes-Benz of Farmington provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the Rocky Mountain Region s oldest and most successful automotive groups. .ESSENTIAL DUTIES AND RESPONSIBILITIESThe Client Advisor is responsible to serve as the organization s representative in all activities connected with the sales of new and used vehicles and related products and services to our customers. The Client Advisor will ensure an extraordinary client experience while creating client relationships and contributing to the dealership s sales targets. Punctual and regular attendance. Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate.Follow current standards for customer treatment that define courteous, professional behavior and foster the goal of complete customer satisfaction. Obtain and maintain customer satisfaction scores at or above the national benchmark level.Execute our sales process with each customer.Perform all functions necessary to sell our products and services at or above the profitability guidelines established. Follow our operational procedures.Deliver exceptional customer service to 100% of the customers 100% of the time.Answer incoming phone and internet leads.Complete CRM assigned tasks and follow ups.Assist in merchandising and presentation of grounds and products.Continually maintain prospects for new customers and new business using phone, mail, email, personal contact, referrals, and all other means available.Regularly and consistently follow up with prospects and customers per organization/departmental guidelines using telephone, mail, personal contact, and other means. This specifically includes regular and systematic follow up with those who have purchased vehicles from you/us regularly and continuously after they have taken delivery.Continually maintain and upgrade Product Knowledge of the products and services we sell and of competitive products and services. Meet with supervisor regularly to review goals/objectives. Develop and work action plan that achieves those goals/objectives.Assist in ensuring that all manufacturer/supplier programs, warranties, etc. are followed and that required records are kept. Ensure our sales areas, both inside the building and outside, present a clean, neat, and in accordance with our brand image.Assist in the collection of past due customer accounts as requested.Use and keep up to date accurate records, files, forms, Dealer Management Systems, etc.Perform other duties as may be assigned by management. JOB REQUIRED SKILLS AND KNOWLEDGE Excellent communication skills are required.Must be self-motivated with an ability to manage and organize time and activities.Must maintain a professional appearance and follow brand dress code.Ability to adopt and support new processes and changes to help in employee and customer satisfaction.Ensuring the customer experience is the best in the business.Demonstrate high character and achieve high results.Excellent process orientation and extremely accountable for self and sales operation.Possess outstanding work ethic.Superior customer service skills Maintain effective team member relations.Ability to maintain emotional control in stressful situations.Able to use CRM database, dealer DMS system Microsoft office products as required EDUCATION & CERTIFICATIONS The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.Must possess and maintain a valid driver s license Must possess and maintain an acceptable Motor Vehicle RecordAbility to drive manual transmission vehiclesMust hold a current State of Utah sales license or have the ability to obtain a sales license as required by the State of Utah. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Adequate physical ability including sufficient manual dexterity to perform the requisite job functions. Must be able to stand for extended periods of time. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting (20 pounds) unassisted, pushing and pulling exerted regularly throughout a regular work shift. WORK ENVIRONMENT Employees will observe all policies and guidelines as set forth by Mercedes-Benz of Farmington. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain clean and orderly work area. BENEFITS INCLUDEOur team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:*A competitive compensation package that rewards high-performers*Medical, Dental and Prescription coverage*Life Insurance*401(k) with company match*Employee discounts on vehicle purchases, parts and service*Paid time-off*We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.*Comprehensive employee recognition programs*Continued training through Mercedes-Benz of Farmington and the manufacturer*Opportunities for career advancement*Fully equipped workout gym!Please no phone calls or in person submittals - All applications must be completed and submitted online - We will review your resume and be in contact with you should it fit our current needs and requirements - Thank you for your interest in the Mercedes-Benz of Farmington. Apply online at careers.schomp.com.Mercedes-Benz of Farmington, a Schomp Automotive Group Company is an Equal Opportunity Employer

Reference: 667705335

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