Customer Success Representative

Posted on Mar 10, 2019 by BuildFire

San Diego, CA 92101
Sales
Immediate Start
Annual Salary
Full-Time
Compensation Range & Benefits:Salary $35k-45k depending on experience.About BuildFire:Located in the heart of downtown San Diego, BuildFire is changing the game for businesses in how they build, manage, and deploy mobile app solutions. BuildFire is a Mobile App Development Platform that enables businesses to rapidly build apps with no coding required. Developers are able to extend the platform with our SDK to develop robust custom apps in a fraction of the time compared to traditional app development. Our app development platform powers over 10,000 mobile apps with millions of users using our apps every day.- G2 Crowd - #1 Top B2B Tech in San Diego 2018- TEDx - Most innovative companies in San Diego 2017- An office with a view - sitting on the 28th floor overlooking all of San DiegoOpportunity:At BuildFire, it is our mission to provide amazing experiences for our customers.As a Customer Success Specialist, you'll be at the forefront of BuildFire s customer interaction.You ll handle customer conversations, some phone calls, and logging/tracking customer tickets. Simultaneously, you ll build and improve our customer experience to preemptively address customer concerns before they happen.You ll accomplish this by developing an exhaustive understanding of our platform and working closely with BuildFire s team of awesome engineers, designers, sales and marketing masters.This position has tremendous opportunity to advance into a lead or management position if you are committed to leveraging your skills, motivation, and creativity to ensure the success of both our customers and our company.If you are interested in being part of a cutting-edge, fast-growing SaaS company that is loved by its customers, take a moment to apply! Skills / Experience Needed For The Job:Exceptional communication skills: You understand that effective communication is about more than what you say, it s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.Like solving technical problems: You won t need to know how to code, but terms like HTML, CSS, and JavaScript shouldn't be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers screens from their description alone.An empathetic desire to help: For you, a new inquiry isn't just a case to close, but an opportunity to understand someone's story and make their life better.Prior customer facing experience: You must have experience working with customers, strong interpersonal skills that give you the ability to work with people with a variety of skill sets.Can you make good choices that serve both the customer and company? We need team members like you who are passionate about delighting and retaining customers.You must have SAAS (Software as a Service) customer service experience. Key Responsibilities*Providing outstanding quality customer support with a high degree of customer satisfaction, proactive solutions, functional and technical expertise, as well as thorough and timely response to customers, via email and sometimes phone.*Performing excellent analysis, assessment and troubleshooting with the ability to know when to escalate to higher tier teams.*Achieving and maintain proficiency with the capabilities of BuildFire s platform as well as communicating system and software changes.*Developing and maintaining meaningful, customer relationships that people love.*Acting as a primary contact for customers regarding technical and how to issues.*Assisting customers by providing training over the phone as needed and explaining additional functionalities that customers may not be currently using.*Documenting software defects and works with internal departments to escalate or resolve them.*Ask smart questions, take risks and champion new ideasPerks:*Opportunity to progress quickly in the company*New MacBook Pro*Gym membership located in our office*Sick days, PTO*The ability to work remotely from time to time*Monthly team building activities*Complimentary snacks and drinks*Parking reimbursement*Located in the heart of downtown San Diego on the 28th floor*Health benefits beginning in January 2019What We're BuildingBuildFire is a SaaS mobile app development platform that removes the barrier to entry to build a mobile app by providing a platform that scales to allow innovative ideas to become realities.We re able to build apps in a fraction of the time and cost, in comparison to hiring a developer to start from scratch.Our easy-to-use management system enables non-technical people to create simple apps themselves, however no feature is out of reach for our team of developers to build.With our community of developers, constantly contributing to our growing marketplace of features. There is no feature too big or too custom that can't be done.This allows people to focus on what is unique to their app rather than the need to build and maintain everything from scratch, saving people on average $50-250k over the lifetime of that app.

Reference: 666541684

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