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Posted on Mar 10, 2019 by BABB, Inc.

Pittsburgh, PA 15212
Call Center & Customer Service
Immediate Start
Annual Salary

The Commercial Lines Customer Service Representative is responsible for working on a day to day basis with the CL Account Managers on policy servicing to include issuing certificates, binders, proposals, processing endorsements and audits, and policy checking.

Work independently, provide prompt, accurate and professional customer service

Understand key coverages

Assist in marketing new and renewal business, by entering or updating applications, requesting loss runs, etc

Maintain contact and collaborate with internal staff

Review and update applications and general information (attachments, activities, follow-up) in the agency management system

Assist in planning, preparing and implementing stewardship meeting info

Process audits, endorsements, certificates, proposals, policy checking and all other policy service and maintenance

Some client contact

Conduct all business in accordance with established policies and procedures

Other duties as assigned

Maintain PA Property & Casualty Insurance license and all required CE.

Knowledge, Skills and Abilities of a Customer Service Representative (Commercial Lines)


High School Diploma or GED

1-3 years commercial lines insurance experience or 3-5 years total insurance experience

Licensed in Pennsylvania Property/Casualty

Ability to effectively communicate, both written and verbally, to internal and external parties

Excellent time management, organizational and multi-tasking skills with high attention to detail

Ability to build and maintain effective relationships with clients, carriers and peers

Ability to effectively resolve conflict with a minimal negative impact to all parties involved

Ability to work independently and in cross-functional teams

Proficiency in Microsoft Office Products (Outlook, Word, Excel)


CISR, AAI or other insurance designations

Previous EPIC experience

Working Environment of a Customer Service Representative (Commercial Lines)

Work is performed indoors in a climate controlled office environment

General technology as it relates to office administration

Regular business hours with additional hours required during certain periods

Company Description

In business since 1929, BABB, Inc. is an employer who cares not only about the health, safety and wellbeing of its own employees, but also makes the well-being of their clients employees their businesses. Partnering with businesses of all sizes, Babb prides itself on improving our clients risk in order to drive down insurance costs.

A strong supporter of the Pittsburgh community, BABBs mission begins at home by offering its employees:

Family-owned values

Commitment to personal development

A health-based rewards incentive program

A beautiful historic building worksite

BABB, Inc. is a third party administrator, brokerage and consulting firm located on Ridge Avenue in the North Side of Pittsburgh.

Employee Benefits:

Medical, Dental and Vision/ Voluntary Benefits (i.e. Short Term Disability)/ FSA and HSA

Health Rewards Program/Free On-site Fitness Center

Free parking

Paid Time Off



Reference: 666482216