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Rental Coordinator

Posted on Mar 10, 2019 by Warren Henry Automotive Group

Miami, FL 33157
Sales
Immediate Start
Annual Salary
Full-Time


Job ID 2
Dealership Land Rover South Dade
Category Customer Service/Support
Salary DOE
Type Full-Time

Position Overview

Receive orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment.

Responsibilities

  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for rentals or services and receive payments.
  • Answer telephones to provide information and receives orders.
  • Provide information about rental items, such as availability, operation or description.
  • Rent vehicles, arrange for provision of services to customers and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Keep detailed records of transactions and customer information.
  • Reserve items for requested times and keep records of vehicles rented.
  • Recommend and provide advice on a wide variety of products and services.
  • Receive orders for services, such as rentals, repairs.
  • Prepare merchandise for display for rental.
  • Advise customers on use and care of vehicles.
  • Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired.


Qualifications

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Reliability - The trait of being dependable and trustworthy.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.


SKILLS & ABILITIES:

Education:

High School Graduate or General Education Degree (GED): Required

Language:

Fluent in English/Spanish required.

Experience:

1 plus years of experience in Customer Service

Computer Skills:

Intermediate proficiency in Microsoft Office Suite and office equipment such as fax, phone, scanner and calculator.

Reference: 666482101