Posted on Mar 9, 2019 by Delaware North
Wheeling Island Hotel-Casino-Racetrack offers 23 table games, 9-table poker room, over 1,400 slot machines, 151-room luxury hotel, one of the top Greyhound Tracks in the USA (based on purses paid), six restaurants, 1,000-seat showroom, meeting and banquet services, and gift shop. Please visit for further facility information.The Opportunity
The Buffet Manger will manage all aspects of a venue including the selection, development, and performance of associates. Responsible for controlling costs and maximizing revenue. Manages a scheduled shift and ensures total guest satisfaction.
Ensure the highest levels of quality and service.
Responsible for the selection, training, development, scheduling, and appraisal of all service staff.
Provide leadership to others through example of sharing of knowledge and skill.
Ensure accuracy of revenue drops.
Investigates, minimizes, and directs the resolution of product ad cash revenue variances.
Conduct associate-counseling sessions including verbal and written corrective action reports.
Role model the skills of GuestPath Universal Standards interacting positively though relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for individual's needs.
Ensures satisfaction by regularly engaging guests in conversation and making their experience memorable.
Greet guests positively, treating each person as an individual and in a professional manner.
Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill.
Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance.
Prioritize tasks, handles multiple projects simultaneously, organize and delegate assignments.
Leads venue(s) management staff in the daily performance of their duties.
Responsible for providing responsible alcohol service.
Responsible for ensuring all food safety standards are applied.
Maintains a safe and clean environmental for guests and associates.
Responsible for cleanliness and positive appearance of venue(s) and staff.
Ensures cleanliness and maintenance of kitchen equipment.
Communicates operation deficiencies to department manager or other appropriate management.
Maintain thorough knowledge of Food and Beverage specs.
Maintain knowledge and integrity of the Point of Sale system.
Ensure compliance with all departmental and organizational policies and procedures.
Ensure venue(s) is adequately stocked with all product and supplies needed for service.
Investigate and resolve guests and associate issues.
All other duties as assigned.
High School Diploma
Two years related supervisory experience required.
Experience in a multi-unit environment preferred.
Full service restaurant experience required.
Experience with POS required.
Take your career beyond the ordinary-to the extraordinary.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.