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CUSTOMER SERVICE REP II

Posted on Mar 3, 2019 by Beacon Health Options

Miami, FL 33114
Health Care
Immediate Start
Annual Salary
Full-Time

Location
FL: Coral Gables

Job Family
Customer Service

Job Brief

We are currently seeking some dynamic Customer Service Reps to join our team at our office in Coral Gables, FL.

ABOUT THE POSITION

We are currently seeking some dynamic Customer Service Reps to join our team at our office in Coral Gables, FL. The Customer Service Reps will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.

Position Responsibilities:
  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers' expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens.

Position Requirements:

Education:
  • A high school diploma or equivalent is required. An Associate's Degree or equivalent related experience is preferred.

Relevant Work Experience:
  • 3-5 years experience in Customer Service, Health Care or Health Insurance is required.
  • Previous experience in an ACD call center environment is highly preferred.

Knowledge, Skills & Abilities:
  • Microsoft Office
  • Strong verbal and written communication skills.


TO APPLY

Click below on "Apply for this Position" to create a profile and apply for the position

Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

#CB
#GD
PM16

AAP Reporting Location:

FL - Miami

ID (Req #):

56872

FTE Status:

Full Time

Schedule:

M-F, 11:30a-8p

Non-Exempt

Reference: 659075684