2nd Line IT Support Engineer

Leading Insurance Underwriters require an IT Support Engineer to provide IT and AV support, training and advice to users. To resolve IT and AV system problems.

Key Tasks, Hardware Set Up and Installation, Assist in the set up and configuration of IT equipment for new users.

Assist in the running of the IT Helpdesk and resolve user problems.

Supporting users and related systems.

Providing one-to-one diagnosis of end user devices, hardware and software.

Provide one-to-one entry level training for the Microsoft 365 suite of products, Teams, Outlook, Office 365, etc

Provide AV support for meetings.

Able to interact with staff to determine problems and requirements for staff.

Able to always operate to the standards and rules of the company standards and policies

Increase skills through training and personal development.

Knowledge of the following a benefit
Microsoft Intune MDM Windows 10 and 11 Azure Active Directory Azure AD Joined Devices MS Teams meeting room systems
Previous training experience