Senior User Researcher - London

Senior User Researcher - sought by leading retail bank based in London - Contract - Hybrid - London

*inside IR35*

What we need from you:

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Create research roadmaps to address product/service development, to set both shorter term and strategic direction
• Deep qualitative research experience (1-5 years) including depth interviews, diary studies, contextual inquiry, concept testing, usability testing.
• Experience of quantitative research, for example surveys, click tests and card sorts
• Collaboratively engage teams in research
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Influence: demonstrate your influence on product development decisions
• A growth mentality - you experiment to enhance how we do research

What we like

• Experience combining qualitative and quantitative methods
• Ethnographic experience
• Experience with accessibility research and/or vulnerable customers
• Experience coaching or mentoring researchers and designers
• Experience developing user experience metrics
• Willingness to share your expertise and learn from others

Please apply within for further detail or call

Matt Holmes - Harvey Nash