Service Desk Analyst - (French or German Speaking)
Posted on Mar 17, 2023 by IntecSelect
London, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time
Service Desk Analyst (German or French Speaking)
Overview:
Our client a multi-million pound corporation that operates globally is seeking a Service Desk Analyst who is fluent in German or French to join a team of Service Desk Analysts. You will provide a confident, friendly, effective and efficient IT support service to our users with skills, tools, third parties, and appropriate escalation points to minimize the impact to the business of such incidents. This is a permanent opportunity paying up to £35,000 + 6k bonus with hybrid working after probation to be based in Bond Street, London.
You will gain experience with the latest technologies supporting Windows, 365, VOIP and various networking devices with the opportunity to progress into 3rd line support position. You will assist in the day-to-day running the IT Operations Teams by providing administrative services to the team (eg, account management, licence management, documentation, process/procedure updates
Roles & Responsibilities:
To provide first and second level technical support to telephone, email and in-person requests from users for all PC hardware, software, and associated peripherals
To log support calls and document their outcome to facilitate the resolution of common queries
To redirect or escalate support requests as appropriate to outsourced partners within the company and third parties
To contribute to ensuring that the IT systems and software are kept up to date and messages are passed on and feedback received promptly
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
To setup new starters from AD and remove access through proper processes when a user leaves the business, ensuring all equipment is returned and repurposed
To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations, booking repairs and carrying out routine procedures
To assist in the compilation of the Support team's technical documentation, guidelines and procedures and ensure they are disseminated to users
Essential Skills & Experience:
The ability to speak fluent French or German and English within a corporate setting (must have)
CompTIA A+ or N+ preferable
Experience of supporting MS Office and Windows Desktops
Experience of Active Directory Administration at a user-management level
Experience of VoIP
Understanding of Microsoft 365 toolset - basic understanding of ITIL processes
Experienced in building PCs
Ability to work remotely (eg: appropriate space, time-management and motivational skills)
Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
Package:
25 days holiday per annum for part time: pro-rata per annum)
Bonus Scheme - Discretionary performance related bonus up to 20% of salary
Lifeworks Discount Scheme (Voluntary)
Pension - The Company contributes 10% of annual salary to the Self-Invested Personal Pension Plan (SIPP) on your behalf
Private Medical Insurance (Individual cover)
The One Fund - A flexible health benefit allowance which includes Dental and Optical (Individual cover)
Critical Illness Insurance
Income Protection Insurance
Life Assurance
Wellbeing Allowance (as per Company policy)
Service Desk Analyst (German or French Speaking)
Overview:
Our client a multi-million pound corporation that operates globally is seeking a Service Desk Analyst who is fluent in German or French to join a team of Service Desk Analysts. You will provide a confident, friendly, effective and efficient IT support service to our users with skills, tools, third parties, and appropriate escalation points to minimize the impact to the business of such incidents. This is a permanent opportunity paying up to £35,000 + 6k bonus with hybrid working after probation to be based in Bond Street, London.
You will gain experience with the latest technologies supporting Windows, 365, VOIP and various networking devices with the opportunity to progress into 3rd line support position. You will assist in the day-to-day running the IT Operations Teams by providing administrative services to the team (eg, account management, licence management, documentation, process/procedure updates
Roles & Responsibilities:
To provide first and second level technical support to telephone, email and in-person requests from users for all PC hardware, software, and associated peripherals
To log support calls and document their outcome to facilitate the resolution of common queries
To redirect or escalate support requests as appropriate to outsourced partners within the company and third parties
To contribute to ensuring that the IT systems and software are kept up to date and messages are passed on and feedback received promptly
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
To setup new starters from AD and remove access through proper processes when a user leaves the business, ensuring all equipment is returned and repurposed
To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations, booking repairs and carrying out routine procedures
To assist in the compilation of the Support team's technical documentation, guidelines and procedures and ensure they are disseminated to users
Essential Skills & Experience:
The ability to speak fluent French or German and English within a corporate setting (must have)
CompTIA A+ or N+ preferable
Experience of supporting MS Office and Windows Desktops
Experience of Active Directory Administration at a user-management level
Experience of VoIP
Understanding of Microsoft 365 toolset - basic understanding of ITIL processes
Experienced in building PCs
Ability to work remotely (eg: appropriate space, time-management and motivational skills)
Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
Package:
25 days holiday per annum for part time: pro-rata per annum)
Bonus Scheme - Discretionary performance related bonus up to 20% of salary
Lifeworks Discount Scheme (Voluntary)
Pension - The Company contributes 10% of annual salary to the Self-Invested Personal Pension Plan (SIPP) on your behalf
Private Medical Insurance (Individual cover)
The One Fund - A flexible health benefit allowance which includes Dental and Optical (Individual cover)
Critical Illness Insurance
Income Protection Insurance
Life Assurance
Wellbeing Allowance (as per Company policy)
Service Desk Analyst (German or French Speaking)
Reference: 2512968063
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